IT - Analyst II

• Location 427 Ala Makani Street,Maui, HI, 96732,United States
• Base Pay $75,000.00 - $85,000.00 / Year
• Employee Type FT
  - Regular (Exempt)

Description

Some people close tickets. You make sure the problem stays solved.

Alpha Inc. is looking for an IT Analyst – Tier 2 who knows how to troubleshoot beyond the obvious, communicate without the tech-speak, and take ownership when technology gets between our people and the work that needs to get done.

This is the bridge between Tier 1 support and Alpha’s senior technical resources. You’ll tackle the escalations that require more digging, own issues through resolution, strengthen our documentation and support processes, and help keep employees connected and productive across HQ, field offices, and remote and mobile environments. IT Analyst
- Tier 2

We need someone who doesn’t just ask, “Did the ticket get closed?”

We want someone who asks, “Why did it happen, how do we prevent it from happening again, and can the next person solve it faster?”

If that sounds like how you already operate, keep reading.

Alpha Inc. is a Hawai?i-grown company operating across construction, drilling, energy, and infrastructure. Our teams work in offices, in the field, and everywhere in between—and reliable technology is part of what keeps the whole operation moving.

Our culture is built around three values:

Leading with Heart – Support people with humility, empathy, patience, and respect.

Strength in Unity – Technology doesn't operate in a silo. Partner across teams and solve problems together.

Alpha Mentality – Own the issue. Dig deeper. Solve it. Document it. Make it better next time. IT Analyst
- Tier 2

For this role, those aren't wall decorations. They're how we expect IT support to show up every day.

You’ll serve as a key escalation resource for endpoint, software, user access, mobile device, VPN, Wi‑Fi, printing, and field-office issues.

Moderately complex tickets are yours from triage to resolution
. That means troubleshooting the actual cause, taking the right action, communicating with the user, and leaving behind documentation someone else can use.

You’ll also know when not to cowboy it. Infrastructure architecture, complex integrations, advanced cybersecurity decisions, executive‑critical issues, and final Tier 3 matters belong with Alpha’s Senior IT Analyst or IT Engineers. IT Analyst
- Tier 2

You’ll provide user‑facing administration and troubleshooting across platforms such as:

You’ll handle application tickets, licensing checks, access requests, software installs, approved configuration changes, and vendor follow‑up—keeping the details from becoming roadblocks. IT Analyst
- Tier 2

Great IT support starts before an employee's first login and continues through their last day.

You’ll help own approved account provisioning, access changes, group memberships, password and MFA support, onboarding, and deprovisioning.

For new hires, you'll coordinate IT orientation, workstation setup, device issuance, application access, and first‑day readiness.

For departing employees, you'll help make sure account disablement, device recovery, access removal, and documentation are handled correctly and completely. IT Analyst
- Tier 2

Alpha isn't a company where everyone sits behind the same desk.

You'll configure and troubleshoot Windows, macOS, iOS, and mobile devices and support employees across HQ, field offices, remote locations, and mobile environments.

That means being comfortable solving technology problems in the real world—not just the perfect conditions of a test lab. IT Analyst
- Tier 2

An A Player…