Operations Manager

Overview

Sky Run Vacation Rentals Kona Coast is an independently owned and operated branch of one of North America’s leading full-service vacation rental management organizations. We are a fast-growing company serving homeowners and guests on the Kona Coast and South Kohala. When you join Sky Run Vacation Rentals, you join a passionate team of individuals who are guided by a dedication to their communities and a drive to delight their customers.

Built on a foundation of innovation, technology, and honesty, Sky Run was named on the Inc. 5000 list as one of the nation s fastest-growing private companies and has experienced 70% year-over-year growth. With Sky Run, associates enjoy the opportunity to flex their skills and grow their career within the vacation rental industry.

Some of what you’ll be doing:

• Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge
• Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, appliances, and amenities function perfectly. We currently have an average guest review score of 4.98 (out of 5.0) and 100% homeowner retention rate. These standards are part of our culture and is our superpower.
• Lead, recruit, train and support a diverse operations team including housekeeping, inspector and maintenance while fostering strong vendor relationships
• Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay
• Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.
• Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues
• Accurately report/log key information and actively engage with online feedback
• Participate in after-hours management duties and attend scheduled meetings
• Tackle additional projects as requested
• Partner with the CEO on strategic projects that drive growth and innovation

Required:

• 3+ years of leadership experience in hospitality, property management, or vacation rental operations.
• Team player, we all wear many hats
• Meticulous attention to detail
• Proven track record managing cross-functional teams (maintenance, housekeeping, inspections).
• Hands-on knowledge of/experience with maintenance fundamentals such as plumbing, electrical, carpentry, and landscaping basics.
• Strong organizational and scheduling skills with experience using property management and task software (PMS systems, Google Workspace)
• Excellent communication and problem-solving skills; decisive and confident in fast-paced environments.
• Results-driven leader who thrives under pressure, takes initiative, and enjoys solving complex challenges.
• Reliable transportation & flexible schedule – weekends & holidays required
• Ability to lift up to 50 lbs.

Annual Salary: $65,000 - 70,000 based on experience (plus quarterly bonus, based on operational performance)

Benefits:

• Paid time off
• Monthly health stipend
• Company vehicle for work related travel
• Opportunity to lead and grow with a premier hospitality company

Location: Kailua Kona, Hawaii

Job Type: Full-Time

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