Parking Cashier & Customer Ambassador

Description

Job Title:
Attendant/Ambassador
-Hawaii, Waikoloa, Kailua-Kona, HI

Department: Operations

Reports To: Area Supervisor / Operations Manager / Facilities Manager

FLSA Status: Non-Exempt

Work Schedule: Required to work during normal business hours with occasional extended hours as needed.

Work Location: In-person at assigned facility

Position Overview:

The Cashier/Attendant is responsible for all aspects of cashiering operations, including recording, handling, and depositing money from parking-related transactions. This role plays a key part in ensuring smooth customer interactions, maintaining site cleanliness, and accurately processing revenue while following company policies and procedures.

Key Responsibilities:

Includes but is not limited to the following, as additional duties and responsibilities may be assigned:

• Customer Relations & Service:
  • Provide a courteous and professional relationship with all customers, vendors, co-workers, and managers.
  • Treat others with respect and professionalism at all times.
• Cash Handling & Transaction Processing:
  • Properly collect, record, and deposit all cash, credit, and other parking-related transactions according to company guidelines.
  • Complete and submit all required paperwork for each shift, including vehicle entry/exit logs (if applicable).
• Incident & Maintenance Reporting:
  • Immediately report any damages incurred and any claims of damage reported by customers, including completing an incident report.
  • Report maintenance concerns (e.g., potholes, missing signage, hazards) and any vehicles meeting impound criteria to the supervisor.
  • Alert the supervisor to any unusual circumstances at the facility.
• Site Cleanliness & Appearance:
  • Maintain a clean booth, station, or parking location by ensuring trash and debris are regularly removed.
  • Maintain signage displays as directed, ensuring all components are clean and in proper working condition.
  • Maintain a neat, professional appearance at all times, wearing the designated uniform (if required) and displaying the identification badge.
• Operations & Compliance:
  • Regular, consistent attendance during scheduled work hours with the ability to work overtime if requested.
  • Remain visible to tenants and guests during assigned shifts, except during legal rest and meal breaks.
  • Dispatch drivers to airport terminals (if applicable).
  • Clock in/out at scheduled work times using manual or electronic timekeeping systems.

Qualifications

Required Qualifications:

• Education/
  
  Experience:
  
  
  • High school diploma, General Education Degree (GED), or equivalent.
  • One to three months of related experience or training desirable.
  • Must be comfortable with data entry and using electronic devices.
• Licenses:
  • Valid state-issued driver's license and proof of insurance.
  • May be required to pass a company driving skills test.
• Language
  
  Skills:
  
  
  • Able to read, write, and comprehend simple instructions, short correspondence, and memos in English.
  • Able to effectively communicate in one-on-one and small group situations with customers, clients, or other employees.
• Mathematical
  
  Skills:
  
  
  • Able to perform basic arithmetic (addition, subtraction, multiplication, and division) to compute parking costs and process transactions.
  • Able to correctly handle cash transactions, including making change.
  • May be required to use an adding machine, calculator, or cash register.
• Reasoning Ability:
  • Able to apply common sense when performing duties and following written and oral instructions.
  • Able to address problems involving a few variables in standard situations.

Internal Compliance & Audits:

• All employees are subject to internal audits to ensure compliance with company policies and procedures regarding revenue recording, handling, and deposits.
• Failing an internal audit may result in disciplinary action, up to and including termination of employment.

Physical Demands and Work Environment:

The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be provided:

• Physical Requirements:
  • Regularly required to stand, use hands for handling tasks, and reach with arms.
  • Frequently required to walk or run; occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
  • Must occasionally lift and/or move up to 25 pounds.
  • Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Conditions:
  • Frequent exposure to wet and humid conditions, fumes, airborne particles, and…