Patient Services Rep - Lead Registrar; ONSITE: Kailua-Kona,

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* About Us:

** Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
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* JOB SUMMARY:

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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

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* Note:

** The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
** This position is ONSITE in Kailua-Kona, Hawaii
** Lead Schedule Two Shifts Available:
* Day Shift between 6am - 4pm to include some weekends and holidays
* Night Shift between 10:45pm - 7:15am to include some weekends and holidays
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* Location:

** Kona Community Hospital, Kailua-Kona, HI  
** MUST HAVE
** registration experience and will have the same foundation job duties as a registrar with  lead responsibilities. Need one for day shift and one for night shift.  
** Position Summary
** The Lead Emergency Department (ED) Registrar serves as a key leader within the Patient Access team, providing daily oversight and support to Emergency Department registration staff in a fast-paced, high-volume environment. This role ensures accurate and timely patient registration, insurance verification, patient identification, and collection activities while promoting exceptional customer service and compliance with regulatory requirements. The Lead ED Registrar serves as a subject matter expert, assists with staff training and development, resolves escalated issues, and supports departmental goals related to patient flow, registration accuracy, and revenue cycle performance.

** Key Responsibilities
*** Provide day-to-day leadership, guidance, and support for Emergency Department registration staff.
* Monitor workflow and staffing coverage to ensure efficient patient registration and throughput within the Emergency Department.
* Serve as a resource for team members by answering questions, resolving registration issues, and providing education on policies and procedures.
* Perform patient registrations, obtaining accurate demographic, insurance, and guarantor information while maintaining sensitivity to emergency situations.
* Verify insurance eligibility, secure required authorizations when applicable, and address complex insurance-related issues.
* Collect copayments, deductibles, and patient balances in accordance with organizational policies and EMTALA regulations.
* Assist with registration quality audits and monitor staff performance to ensure accuracy, productivity, and compliance standards are met.
* Train, onboard, and mentor new ED registration staff and provide ongoing coaching to support professional development.
* Address and resolve escalated patient, family, and staff concerns in a professional and timely manner.
* Collaborate with clinical staff, case management, financial counseling, and leadership to support patient access and revenue cycle objectives.
* Ensure accurate documentation and maintenance of patient records within the electronic health record (EHR) system.
* Support process improvement initiatives aimed at enhancing patient experience, registration accuracy, and operational efficiency.
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