General Manager South lake Tahoe

Grand Welcome is a luxury home vacation rental management franchisor focused on delivering exceptional experiences for homeowners and guests. Since 2009, the company has prioritized quality over size, aiming to be the best rather than the biggest in the vacation rental industry. Operating in premier destinations from the turquoise coast of Florida to the mountains of California and beyond, Grand Welcome offers professionally managed, high-end vacation properties.

Team members join a service-driven organization committed to hospitality excellence and strong local market expertise.

This is a part-time, on-site General Manager role located in Kailua-Kona, HI, overseeing the South Lake Tahoe portfolio. The General Manager will lead local operations, including property performance, guest satisfaction, and homeowner relationship management. Day-to-day responsibilities include supervising staff and vendors, monitoring property readiness and quality standards, coordinating maintenance and housekeeping, and resolving guest issues promptly and professionally. The role also involves managing budgets and reporting, implementing company processes, analyzing key performance metrics, and identifying opportunities to grow revenue and improve operational efficiency.

The General Manager will collaborate closely with corporate teams to ensure brand standards are met and local regulations and safety requirements are followed.

• Leadership and operations management skills, including team supervision, performance management, and vendor coordination.
• Customer service and hospitality skills, with the ability to build strong relationships with guests and homeowners and handle escalations effectively.
• Organizational and time-management skills, with attention to detail in scheduling, property inspections, and compliance with procedures.
• Business and financial acumen, including familiarity with budgeting, basic reporting, and using metrics to guide decisions.
• Strong verbal and written communication skills, with proficiency in presenting information clearly to internal and external stakeholders.
• Comfort with technology, including property management systems, online booking platforms, and standard office software.
• Experience in vacation rentals, hospitality, or real estate management is highly beneficial.
• Ability to work on-site in Kailua-Kona, HI, including occasional evenings and weekends as business needs require.
• Valid driver's license and reliable transportation for visiting properties and meeting with partners.
• Associate's or Bachelor's degree in business, hospitality, or a related field preferred, or equivalent relevant experience.