Store Manager, Retail & Store Manager

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Full Time Kailua-Kona, HI, US

3 days ago Requisition

Salary Range: $70,000.00 To $76,000.00 Annually

Primary Job Function:Under the direction of the Sr. Director of Operations and/or Operations Manager:
This position is considered an advanced Intermediate Store Manager level. Supervision is relaxed on assignments of a routine and simple nature but is closer on assignments of a more difficult and complex nature.

The goal for this incumbent is to learn and become proficient in all FOH/BOH and Management duties. Monitor store day-to-day operations and make corrections and repairs, as needed, follow up on Employee Counseling and Disciplinary Actions, and Hire and Terminate Staff. Participate in staff training for in-store and other-store employees and monitor and correct staff training procedures. Participate in Staff Performance Reviews and be responsible for Store Staff Retention.

Review approved leave requests and time records for accuracy and compliance with policy, successfully fill-in for upper-level Managers. Monitor the financial performance of the store: labor expense, COG, Staff scheduling, product inventory, and controllable costs. Provide feedback on Fiscal Year and Mid-year budgets within a 90-day probational period.

General Duties:

• Maintain and ensure the restaurant complies with the respective federal and state OSHA and sanitation/food safety programs.
• Ensure implementation and ongoing operation of the restaurant’s safety/sanitation program and promptly correct all safety hazards.
• Consistently maintains a clean and organized restaurant, ensuring proper sanitation in its interior and exterior premises.
• Implements, updates, changes, and/or new materials, policies, and/or procedures set forth by management.
• Learn and become proficient in all FOH/BOH and Management duties.
• Monitor store day-to-day operations, make corrections and repairs, follow up on Employee Counseling and Disciplinary Actions, and Hire and Terminate Staff.
• Participate in staff training for in-store and other store employees and monitor and correct staff training procedures.
• Participate in Staff Performance Reviews and be responsible for Store Staff Retention.
• Review approved leave requests and time records for accuracy and compliance with policy, successfully fill-in for upper-level Managers.
• Monitor the financial performance of the store: labor expense, COG, Staff scheduling, product inventory, and controllable costs.
• Provide feedback on Fiscal Year and Mid-year budgets
• Communicate and regularly report to the operations team on all operational issues/service concerns – daily, monthly, and quarterly as needed/directed.
• Enforces all company policies and procedures.
• Fully understands policies and procedures found in the employee handbook.
• Administers final disciplinary actions and terminations; consults with the HR department about employee concerns.
• Ensures customer service standards are being trained, practiced, and enforced.
• Monitor customer comment cards – reviews and shares information with staff.
• Ask customers personally about their experiences during at least two shifts per week.
• Manage customer complaints in regards to the location. Notify the Head Office with specific solutions for future prevention of problems and improvement.
• Interviews potential candidates and follows the hiring process guidelines. Ensures the candidate meets the criteria according to the job description.
• Oversees preparation/delegations of work schedules for FOH and BOH.
• Sets job priorities at each shift with the assistance of Lead Supervisors and/or Shift Supervisors.
• Ensures that the BOH & FOH areas are always adequately staffed.
• Monitors /implements strategies to control costs for office supplies, utilities (water, electricity, and gas), and staff uniforms.
• Performs timely performance evaluations for all employees after the 90-day introductory period and annually after that.
• When operational, procedural, and documentation changes occur, lead the staff by your example; quickly adapt and encourage staff to accept and support the changes.
• Be constantly aware of where improvement may be made in your assigned areas that will improve store and Company performance, profitability, and employee customer service.

Back of House (Works directly or delegates through the Lead Supervisor/Shift Supervisor):

• Efficiently run and train…