Utility Billing Coordinator

Under general direction, is responsible for processing of Utility accounts and billing, and for monitoring the collection of delinquent accounts; performs related work as required. The employee in this position will be responsible for work involving performance of processing of Utility billings, developing and maintaining complex, accurate water and sewer billing records, account-keeping, cashiering, updating customer accounts; collection activities, bankruptcies, tax liens, and required legal procedures;

requires the ability to check the condition of accounts, auditing, or related tasks.

• Process new accounts, creating billing items
• Create and process water and sewer bills
• Processes Penalties, send Reminder and Final Notices
• Update customers account records
• Updating work orders
• Creating delinquent orders
• Verifies, analyzes accounts and assures proper billings
• Conducts special investigations
• Researches billing errors or omissions and calculates adjustments
• Makes field inspections as needed
• Prepares and sends letters to customers referencing various meter problems
• Operates BS&A UB software, calculator, cash register

• Considerable knowledge of Utility billing and collection policies and procedures
• Good knowledge of accounting and billing systems
• Basic knowledge of accounting procedures
• Ability to carry out complex oral and written directions;
• Working skill in data gathering and recordkeeping
• Ability to accurately perform in a fast pace, high volume work environment

• Three years account-keeping experience
• Customer service work
• Excellent organizational skills
• Excellent written and oral communication skills
• Familiarity with the water and wastewater distribution and collection operations
• Minimum of three years' experience in an organization involving customer contact and correspondence
• Or any combination of training and experience which provides the essential knowledge and skills

An in-house written test will also be provided for this position.

The City of Kalamazoo is an Equal Opportunity Employer. We are committed to creating a diverse, equitable and inclusive organization where different perspectives and experiences are welcomed and encouraged. Studies have shown that women and people of color are less likely to apply for jobs unless they meet all of the qualifications listed. The City of Kalamazoo is most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background.

If you have transferable experience, please tell us about it. This approach will give each current and potential employee the opportunity to learn, grow and contribute to the City of Kalamazoo.