Regional Call Center Operator - PRN

Regional Call Center Operator – PRN 3am Start

Located at BMH Bronson Methodist Hospital. The role supports Bronson Communication Services, which receives an average of 39,000 calls per month across several Bronson hospitals.

Responsibilities

• Process incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities.
• Page in‑hospital personnel, physicians, and orders for Kalamazoo and Battle Creek.
• Execute code procedures for Kalamazoo and Battle Creek.
• Process changes to Smart Web on‑call calendars for the Bronson system.
• Handle after‑hours calls for all Bronson practices system wide.
• Provide general information and transfer calls to appropriate departments.
• Respond to hospital, county, state, and area‑wide communications through phone, text paging, overhead paging, and computer systems.
• Make changes to computerized on‑call schedules for physicians and departments system wide.
• Activate emergency, fire, weather, and disaster plans for Kalamazoo and Battle Creek.
• Monitor fire alarm and medical gas system for Kalamazoo.
• Respond to all emergency situations (Code Blue, Yellow, Pink, etc.) for Kalamazoo and Battle Creek.
• Receive and log answering service phone calls while ensuring doctors were properly paged for the Bronson system.

Qualifications

• High school diploma or GED required.
• 1–2 years related experience and/or training preferred.
• Previous computer/call center experience preferred.
• Basic medical terminology knowledge.
• Excellent communication skills in a high‑volume department, working with both the public and healthcare professionals.
• Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and can assure confidentiality of sensitive information.
• Positive customer service orientation; fluent in English with good grammar.
• Strong organizational and prioritization skills; able to manage high levels of mental/visual fatigue and sustained hand/eye coordination.
• Physical demands include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Shift
:
Variable

Time Type:
Part‑time – Scheduled Weekly Hours 10.

Location
: BMH Bronson Methodist Hospital.

Seniority level
:
Entry level.

Employment type
:
Part‑time.

Job function
:
Customer Service.

For more information and  our careers page and complete the application via Workday.