Universal Member Service Representative
Listed on 2026-10-13
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Our Member Service Representatives are responsible for providing a variety of services including working the teller line, opening new accounts, originating loans, establishing deposit products, assisting the Virtual Solutions Center, and providing service for established accounts. Our Member Service Representatives ensure members are promptly and professionally served, following all service standards. They also educate members on products and services available at the credit union.
MSRs have established goals for cross-selling products and services to members.
• High school graduate.
• A minimum of one year experience in a similar capacity in a banking environment.
• Ability to motivate and influence others.
• Ability to meet and exceed established sales goals.
• Ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Strong PC skills in Microsoft Word, Excel and Publisher are desired.
Member Service Representative must have strong availability Monday
-Friday until 6:00PM, and 2:00PM on Saturday. Opening is in Kalamazoo, Michigan.
PM20
PIc
613d-
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