Service Systems Engineer

Service Systems Engineer

Knight Watch, Inc. is one of the fastest-growing Commercial Security Systems & Building Automation providers in Michigan. We partner with some of the largest healthcare, educational, and industrial facilities in Michigan. We value innovation and creativity, and we provide resources for employees to succeed inside and outside the workplace.

Location: Kalamazoo, MI

We are a one‑stop shop for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, we offer:

• Access Control
• Video Surveillance
• Security Systems
• Fire Systems
• HVAC Controls
• Building Automation
• Lighting Controls

• Teamwork and professional growth support
• Competitive benefits package including medical, dental, vision, and 401(k) match
• 7 paid holidays per year
• Competitive pay with step‑up roadmap for projects, training, etc.
• Paid time off for vacations, sick leave, and personal days
• Well‑rounded wellness benefits (healthy snacks, Employee Assistance Program)
• Company phone or monthly reimbursement for iPhone
• Company vehicle with gas and maintenance covered
• Up to $1,500 per semester tuition reimbursement
• Employee engagement activities (international trips, bonding events)
• In‑depth onboarding, mentor assignment, and on‑the‑job training

• 2 years of security industry experience or equivalent
• Proficient in Microsoft Office, Visio, AutoCAD, Adobe Creative Suite
• Strong computer and networking skills
• Proficient with and knowledgeable of different operating systems
• Willing to develop comprehensive technical knowledge of all product offerings
• Understand how our products and services integrate with other systems
• Application and programming skills for our products
• Good understanding of OSI Layer 3 (IP addressing, CIDR, tunneling)
• Good understanding of OSI Layer 2 (VLANs, Ethernet)
• Good understanding of routing and ACLs
• Ability to use troubleshooting utilities (Wireshark, ping, trace route, netstat)
• Solid SQL knowledge (server administration, query design)
• Knowledge of RAID 1,5,6; SANs; NAS; and other storage systems
• Capability to replace hardware on servers, desktops, laptops, etc.
• Perform server, desktop, and service administrative tasks (event logs, scheduled tasks, services, DCOM)
• Knowledge of standard sysadmin utilities (RDP, VNC, SSH, pstools)
• Assist with internal systems and network design and maintenance
• Excellent problem‑solving and analytical skills
• Excellent customer service skills
• High School Diploma
• Driver’s license

• Complete software programming using required standards, communicating details to customers, staff, and subcontractors
• Manage and complete programming and downloading of system controllers and peripherals
• Commission system controllers, ensuring functionality per project documents and expectations
• Revise project documents for accurate as‑built and commissioning documentation
• Coach, mentor, and provide technical assistance to installation and service technicians
• Attend project meetings as required
• Communicate project details to manager, technicians, and customers
• Provide ongoing technical support, including responding to issues, delivering updated software, performing installations, and collaborating with service team
• Analyze customer needs, propose engineering solutions, and develop innovative software products
• Train owners and operators, develop site‑specific training and documentation
• Establish long‑term relationships with customers, contractors, consultants, and subcontractors
• Troubleshoot Windows operating systems on servers, PCs, laptops, and tablets
• Apply comprehensive IP network knowledge at all OSI layers and troubleshoot accordingly
• Continuous learning of system control technologies
• Research and understand new product implementation (R&D)
• Be on call as needed

• Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
• Offers are contingent on successful background check.