Food & Beverage Supervisor | KCC

** Job Description**# Position Summary The Food & Beverage supervisor plays a key leadership role in creating exceptional member experiences by ensuring consistent, high-quality service across all dining, banquet, and event outlets. This position leads front-line service teams with a focus on hospitality, operational excellence, training and development, and team engagement - aligned with Kalamazoo Country Club's vision of elevating the club dining experience.

As part of the KCC F&B leadership team, this role helps bring to life our mission of crafting extraordinary dining experiences through teamwork, service precision, warmth, and a commitment to excellence. # Top Reasons to Work With GHG
* You’ll have the opportunity to work with a passionate team with a high focus on guest satisfaction
* You will develop and grow your skills into an exciting career of hospitality# # # Core Responsibilities## Leadership & Culture
* Lead by example, modeling KCC’s values of warmth, professionalism, hospitality, and member-first service.
* Motivate, coach, and mentor staff to build a collaborative, cohesive team committed to service excellence.
* Reinforce KCC’s F&B vision: hospitality is not just service—it is the creation of memorable experiences.
* Conduct pre-shift huddles, communicate daily goals, business needs, service standards, and special events.## Operational Management
* Oversee daily F&B operations including restaurant, banquet, events, and service staging areas.
* Ensure proper room setups, table layouts, event staging, and style consistency in accordance with service standards.
* Monitor labor forecasts, daily staffing needs, scheduling, and payroll accuracy.
* Maintain inventory control and ensure proper handling, storage, and use of equipment and supplies.
* Guide safe and efficient execution of opening, closing, and cleaning procedures.## Service Excellence & Member Experience
* Maintain a strong presence on the floor to support team members, engage with members, and manage service flow.
* Resolve guest concerns professionally and promptly, ensuring a positive outcome and member satisfaction.
* Promote personalized service, anticipating member preferences and enhancing the guest connection experience.
* Ensure all team members deliver thoughtful, attentive, and consistent service.## Training & Staff Development
* Conduct ongoing training for new and existing staff, focusing on service standards, menu knowledge, Northstar POS, safety, and communication.
* Provide coaching, performance feedback, corrective support, and recognition.
* Support the development of team leads and high-performing staff.
* Reinforce continuous improvement and learning within the department.## Communication & Collaboration
* Communicate daily operations and service goals clearly to staff and leadership teams.
* Collaborate closely with culinary, banquet, event planning, bar operations, golf services, and club leadership to ensure unified service delivery.
* Report operational concerns, opportunities, and service feedback to management promptly.# # What You Need for this Position
* Able to stand for long periods of time, up to 8 hours or more
* Able to stoop and bend
* Able to lift up to 40 pounds from time to time
* Able to safely work with potentially dangerous chemicals and equipment
* Able to comply with safety and health code standards
* Able to handle responsibilities that require repetitive motion tasks# What’s in it for You
* Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
* Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
* 10% Discount on GHG outlets
* Shift meal provided per day
* Discounted hotel rates at Choice Hotels worldwide
* Parental Leave Program (Full-Time Option)
* 401K with 100% match up to 3% (Full-Time option)
* Medical/Dental/Vision  (Full-Time option)
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