ERP Technical Support Engineer

Re:

Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies, operational superiority, and strategic M&A to build America’s next generation industrial company. At Re:

Build we deploy deep expertise in engineering, operations management, and technology to supercharge the performance of our member companies. We leverage deep professional expertise and a candid, principled operating culture to drive differentiated outcomes. Ours is a fast‑paced environment where individuals can stretch and be challenged to pursue their fullest potential.

Re:

Build was founded to pioneer a profitable model for the revitalization of US manufacturing. We’ve assembled a powerful set of complimentary capabilities and lines of business that enable us to pursue a wide range of end markets. Our acquired businesses are grounded in build‑to‑print and by‑the‑hour engineering and design services, and we’re leveraging their combined expertise to migrate to increasingly sophisticated program development and production, as well as the generation of our own products.

Our unique set of capabilities lend themselves to highly complex systems and products, and we offer customers a range of services including product and systems design, automation, fabrication, assembly, and large volume contract manufacturing. Our customers span a wide array of industries including aerospace, defense, mobility, healthcare, pharma, biotech, clean tech, chemicals, energy, lifestyle, food production, and industrial equipment.

We’re seeking an ERP Technical Support Engineer to support our Infor Cloud Suite Industrial (CSI) ERP System. This role will support all technical aspects of our ERP ecosystem, including sites where Infor CSI is implemented and implementation of new sites. This role will develop, test, and support technical solutions to ensure that business goals are met. This role will interact and collaborate with many team members to deliver the proper ERP services using voice of customer.

Typical interactions include power users, functional leads, project managers, technical and support team.

• Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, Data Views, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.)
  • Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc.
  • Design ERP system solutions to meet requirements; participate in design reviews
  • Configure and develop system solutions per design specifications, participate in code/configuration reviews
  • Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements
  • Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)
• Provide proper ERP support, training, and maintenance:
  • Provide ERP‑related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed
  • Ensure proper monitoring and alerting for ERP related solutions
  • Create and maintain system documentation/user guides; deliver training as needed
  • Perform regular system updates & patching, where applicable
  • Ensure data quality and integrity
  • Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self‑performance
  • Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality
  • Finish the proper documentation, i.e. design, configurations, ticketing, work updates
  • Provide timely and accurate estimates to complete work and updates on status of work
  • Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies
  • Automate work via scripting and other methods
• Trave…