Global Operations Center Technician

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This position is based on our campus in Madison, WI, and requires relocation to the area. We provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You will connect with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

Learn more about the team at

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Entry level

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services

As an Equal Opportunity Employer, Epic values diversity, equity, and inclusion. See the full non-discrimination statement at