IT Lab Support Analyst

Join to apply for the IT Lab Support Analyst role at Compucom Staffing
. This 1-year contract (possible extension) will be based onsite in Kalamazoo, MI, providing end‑user support to lab scientists and IT staff.

This role offers end‑user support in a highly complex R&D environment, handling lab instrument‑associated hardware and software. The successful candidate will build and modify desktop computers, install and configure instrument control software, and troubleshoot issues with minimal supervision.

Wage Range: $26.25 – $38.50 per hour, dependent on experience and qualifications.

Benefits: Medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

• Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument‑associated software packages
• Troubleshoots hardware and software issues, installs and configures new equipment, instrument‑related software applications and version updates while ensuring both vendor and company‑internal computer operating standards are met
• Creates / updates problem tracking records
• Monitors the installation of operating system and application security patches
• Ensures security configurations are met and properly maintained
• Configures and monitors backup and recovery software for all complex and critical systems
• Builds various testing and monitoring utilities using Power Shell and command line scripting
• Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues
• Drives ownership of user issues: monitors progress and keeps user informed of resolution through final solution
• Assists scientific personnel with the evaluation and implementation of new / adjacent laboratory technologies
• Adheres to all compliance requirements and provides technical input for department SOP development
• Adheres to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware

• Bachelor's degree (or equivalent experience) in computer science or a related discipline with an associated educational or employment‑based skillset in computer hardware and software
• Minimum 3 to 5+ years or equivalent of advanced IT support work experience in a highly complex R&D or manufacturing environment
• Experience in following standard PC build processes for new and/or restorative installations of PC systems using disk imaging software
• Able to navigate and make modifications to the Windows Registry
• Knows instrumentation hardware and communication standards (e.g. NI‑488.2 and NI‑DAQ)
• Has working knowledge of the principles and concepts of lab PC and peripheral hardware support
• Highly competent in TCP/IP wired and wireless network fundamentals
• Self‑starter:
  Wants to seek out work and follow‑through

W2 only, no Corp to Corp; we are unable to sponsor H‑1B visas at this time.

Mid‑Senior level

Contract

Information Technology

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer.