Labside Computing IT Analyst

Company Overview

Eurofins Scientific is an international life sciences company providing a wide range of analytical testing services across multiple industries, ensuring safety, authenticity, and accurate labeling of products from food to medicines.

• Works independently and within a cross‑functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument‑associated software packages.
• Troubleshoots hardware and software issues, installs and configures new equipment, instrument‑related software applications and version updates while ensuring both vendor and company‑internal computer operating standards are met.
• Creates and updates problem‑tracking records.
• Monitors the installation of operating‑system and application security patches, ensuring security configurations are met and properly maintained.
• Configures and monitors backup and recovery software for all complex and critical systems.
• Builds various testing and monitoring utilities using Power Shell and command‑line scripting.
• Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues.
• Drives ownership of user issues: monitors progress and keeps users informed of resolution through the final solution.
• Assists scientific personnel with the evaluation and implementation of new or adjacent laboratory technologies.
• Adheres to all GxP compliance requirements and provides technical input for department SOP development.
• Adheres to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware.

• Bachelor’s degree (or equivalent experience) in computer science, chemistry, biochemistry, biology, physics, or a related discipline with an associated skillset in computer hardware and software.
• 3–5 years of advanced IT support experience in a highly complex R&D environment.
• Experience in following standard PC build processes for new and/or restorative installations of PC systems using disk imaging software.
• Able to navigate and modify the Windows Registry.
• Knowledge of instrumentation hardware and communication standards (e.g., NI‑488.2 and NI‑DAQ).
• Working knowledge of the principles and concepts of lab PC and peripheral hardware support.
• Highly competent in TCP/IP wired and wireless network fundamentals.
• Excellent problem‑solving skills and attention to detail.
• Ability to shift work and focus with little notice when priorities change.
• Ability to prioritize work with little supervision and to multitask.
• Ability to work independently and as part of a multidisciplinary team.
• Strong desire and commitment to provide excellent support to scientific and lab operations personnel and other internal team members.
• Excellent communication skills to interact with internal teams and external vendors.
• Ability to understand and consistently follow safety protocols and standard operating procedures.
• Ability to travel up to 5% of the time.
• Ability to lift heavy equipment up to 50 lbs.

• Advanced technical knowledge with hands‑on experience supporting several types of lab instrumentation software platforms (e.g., LC/MS systems, DNA analysis, digital microscopes, UV plate readers, HVAC, robotic/automation systems).
• Experience installing and maintaining GxP‑validated systems.
• Ability to work in loosely defined problem‑solving situations within own work group/team and external departments.

• Position is first‑shift, full time, Monday‑Friday with overtime as needed.

Associate

Full‑time

Science

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.