Community Manager

Community Manager

We don't just manage properties—we create exceptional experiences. We're on a mission to find a dynamic, results-driven Community Manager to join our team at Dover Hills Apartments. If you're passionate about delivering excellence, optimizing operations, and fostering resident satisfaction, this role is for you.

Ready to lead a thriving apartment community in one of Southwest Michigan's most dynamic markets? We're looking for a motivated Community Manager who can balance operational excellence, resident satisfaction, and team leadership. Whether serving long-term residents or the area's active student population, you'll play a key role in creating a welcoming, engaging community where people love to live.

Qualified candidates will demonstrate an aptitude for relationship sales, and possess a strong customer service ethic, exemplary communication skills, and a love for hard work in a fun environment!

Paragon offers an outstanding benefits package

• Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Guaranteed Full-Time 40 hour per week schedule
• Paid time off, 9 paid holidays and paid volunteer hours
• 401(k) program with an employer contribution
• Quarterly bonuses based on overall property performance goals
• Training program with opportunities for advancement
• Employee Recognition Program
• Rent Discount

Your role as part of our Paragon family

• Responsible for day-to-day oversight of a property in Promote a positive work atmosphere through effective and "present" leadership.
• Communicate job expectations by setting goals, mentoring, and evaluating job performance. May require written or verbal coaching and counseling when disciplining employees, enforcing company policies, procedures, standards, and safety guidelines.
• Maintain employee work schedules, time off, audit and approve payroll.
• Attend meetings, training and refresher classes as necessary to effectively mentor, train, and enforce business procedures.
• Conduct staff meetings and communicate company information/policies/processes to staff
• Process vendor invoices timely.
• Annual budget preparation
• Prepares (by appropriate deadlines) all applicable financial and performance reports
• Ensures top-level customer (both internal and external) satisfaction through continuous professional and positive conversations.
• Participates in all aspects of the apartment leasing process, including touring apartments, recording traffic, performing follow-up, and assisting with application processing.
• Performs "quality control" final inspection of all market ready units prior to move-in.
• Ensure the community is rented to optimal capacity and budget expectations.
• Monitor and manage rental rates to maximize income.
• Routinely inspect physical condition of entire community, including common areas, models, and vacant units.
• Addresses all standards and liability issues immediately.
• Oversees the market ready process.
• Monitors maintenance service requests and works closely with Maintenance Supervisor (or designated maintenance representative) to prioritize and complete service requests within company expectations.
• Assist with performing move out inspections of vacant units. Ensure proper documentation is completed.
• Ensure inspections and preventative maintenance are completed.

Position Requirements

• 1+ years of on-site Leasing Manager or Assistant Manager experience or at least 2+ years of supervisory experience with customer service orientation
• High school diploma or equivalent, college-level education (strongly preferred)
• Industry designations (preferred)
• Excellent written and verbal communication skills, interpersonal, leadership, coaching and conflict resolution skills
• Exceptional customer service skills
• Strong attention to detail
• Possesses superior sales ability
• Computer proficiency, including MS Office:
  Word, Excel, and Outlook
• Basic math skills
• Professional appearance and demeanor
• Ability to handle multiple tasks in a fast paced environment and adapt to changing assignments and priorities
• Reliable and dependable attendance at the work site
• YARDI experience (preferred)
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.
• We require a pre-employment background check, drug screening and physical before employment begins.

OUR MISSION

Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family*

* Definition of Paragon Family:

A group of…