Account Manager

Account Manager Salaried | Kalamazoo, MI (Miller Rd.) | Full-Time | Competitive salary ABOUT SCHUPANWe have been building sustainable material solutions since 1968. At Schupan, you will find a people-first culture, opportunities to grow, and competitive pay — all while being part of a team working toward a more resourceful future.

OUR CORE VALUES Integrity | Compassion | Empowerment | Sustainability WHAT YOU WILL ACHIEVEAs an Account Manager, you will manage a portfolio of scrap accounts and provide exceptional service to customers within your assigned territories through the buying and selling of scrap metals and other commodities. You will develop and maintain strong client relationships, conduct yard visits, analyze inventory, coordinate logistics, and perform market analysis and reporting.

HOW YOU WILL DO IT Research, develop, and solicit new business opportunities

Partner with the Administration team to set pricing and address customer concerns

Complete non-conforming material reports and work with customers to resolve issues

Collaborate with the Transportation Manager to ensure efficient service to accounts

Serve as the main point of contact for assigned customers, providing excellent service to build and retain relationships

Conduct waste stream audits, expand recycling programs, and provide on-site training upon request

Prepare quotes and negotiate scrap customer contracts

Identify consumers for recyclable commodities received from industrial customers

Identify, communicate, and implement effective solutions to meet customer needs

Represent the company at business and trade meetings

Perform data entry and maintain accurate records within internal systems

Meet with customers regularly, both on-site and off-site Travel at least 50% of the time (by air, rail, or car) to meet goals and objectivesWHAT WE NEED FROM YOUBasic requirements:

Bachelor's degree in Business Management or a related field, or equivalent work experience

At least two years of related experience and/or training, or an equivalent combination of education and experience

Valid driver's license

Demonstrated understanding of ISO 9001

Proficiency in Microsoft Office, ERP software, and CRM software

Ability to read, analyze, and interpret business journals, technical procedures, and governmental regulations

Ability to research, collect, and track data with strong attention to detail

Strong written communication skills, including writing and editing reports and business correspondence

Ability to present information effectively and respond to questions from stakeholders

Sound judgment in escalating customer concerns, and ability to work independently

Physical requirements:

Remain in a stationary position for about 50% of the workday

Occasionally move about the office to access file cabinets and office equipment

Occasionally walk through scrap yards for customer visits or internal operations

Travel to customer sites and meetings (at least 50% travel)
WHAT YOU CAN EXPECT FROM USPay:
Competitive salary, commensurate with experience

Schedule:

Full-time, salaried; at least 50% travel by air, rail, or car Weekly pay
16 days of PTO in your first year
401(k) with match starting Day 1

Medical, dental, and vision coverage effective the 1st of the month after hireHSA with company contribution of up to $1,500, FSA, and wellness premium discount

Company-paid life insurance, short- and long-term disability, parental leave, and tuition reimbursement

Pet insurance, healthcare concierge, and EAPThis job description describes the general nature and level of work expected. Additional duties may be assigned as needed.

OUR COMMITMENT TO INCLUSION & BELONGINGSchupan is committed to working with the broadest talent pool possible. We believe diverse perspectives foster innovation…