Service Systems Engineer

Description

Knight Watch, Inc. is one of the fastest-growing Commercial Security Systems & Building Automation provider in Michigan. We partner with some of the largest healthcare, educational and industrial facilities in Michigan! Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work! We value all our employees and provide them with the resources to succeed inside and outside of the workplace.

We are a one-stop-shop for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, we offer:

• Access Control
• Video Surveillance
• Security Systems
• Fire Systems
• HVAC Controls
• Building Automation
• Lighting Controls

We are seeking a Service Systems Engineer for our Kalamazoo, MI office.

• Working with a team that values teamwork and growth in their profession!
• Competitive benefits package including medical, dental, and vision insurance, along with company match to 401(k).
• 7 Paid Holidays each year.
• Competitive pay and a personalized road map that outlines pay increases upon completion of projects, trainings, etc.
• Paid time off that can be used for vacations, sick time, and personal days!
• Well-rounded approach to employee wellness with benefits such as free healthy snacks and a Free Employee Assistance Program provided to you & anyone living in your home!
• Choice of Company Phone or using your own iPhone with a monthly reimbursement!
• Based upon role you are given a company vehicle. Gas and Maintenance is covered for all vehicles.
• Up to $1,500 per semester tuition reimbursement!
• Ongoing employee engagement activities ranging from our Knights of The Round Table International Trip to our Company Bonding Events!
• An in-depth onboarding program, being assigned a mentor, and thorough on-the-job training.

• 2 years of Security Industry Experience or equivalent
• Proficient in Microsoft Office, Visio, Auto Cad, Adobe Creative Suite
• Strong Computer and Networking skills
• Proficient with and knowledgeable of different Operating Systems
• Willing to obtain a comprehensive technical understanding of all current product offerings
• Understanding of how our products and services will work with other systems
• Application and programming skills for products and services offered
• Good understanding of OSI Layer 3, e.g., IP addressing, CIDR, tunneling
• Good understanding of OSI Layer 2, e.g., VLANs and Ethernet
• Good understanding of Routing and ACLs
• Ability to use and understand troubleshooting utilities, e.g., Wireshark, ping, trace route, netstat
• Solid understanding of SQL, including server administration, query design, etc.
• Knowledge of RAID 1, 5 and 6; SANs and NAS; and other storage systems and their capabilities and limitations.
• Ability to replace hardware on servers, desktops, laptops, etc.
• Ability to perform system administration tasks, including management of: event logs, scheduled tasks, services, DCOM configuration
• Knowledge of standard sysadmin technologies and utilities, e.g., RDP, VNC, SSH, pstools
• Assist with internal systems and network design and maintenance as needed
• Excellent problem solving and analytical skills
• Excellent Customer Service skills
• High School Diploma
• Driver’s License

• Completes software programming utilizing standards as required. Communicates detailed information regarding the design and operation to customers, Knight Watch staff and subcontractors.
• Manage and complete programming and downloading of system controllers and peripherals.
• Performs commissioning of all system controllers as required. Ensures system functionality when compared to project documents and expectations.
• Revise project documents for accurate as-built and commissioning documentation.
• Provides coaching, mentoring and technical assistance to installation and service technicians. Ensure that delegated tasks are performed accurately in a timely manner.
• Attend project meetings as required
• Communicate project details to project manager, technicians and customers as required.
• Application Engineers must provide customers with ongoing technical support. This support includes…