Front of House Supervisor

Join to apply for the Front of House Supervisor role at NEXDINE Hospitality

Location: Kalamazoo, MI

Hours: Part Time / Full Time

Hourly Pay Rate: $16-19/hr

Pay Frequency: Weekly – Direct Deposit

The Front of House Supervisor reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Lead service of food or beverages to residents and prepare or serve specialty diets and dishes as required.
• Engage with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

The Front of House Supervisor operates in a kitchen environment wherein employees may be exposed to and/or required to operate equipment, including but not limited to an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer, and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity;

auditory and visual skills; and the ability to follow written and oral instructions and procedures.

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off:
  Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Various Employee Perks and Rewards

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Health Care Provider

Industries:
Food and Beverage Services