Customer Service Manager

ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.

Our Support. Your Success.

Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment!

We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC Southis a place where you can get promoted quickly as long as you are willing to work hard and put learning into action! Our strong industry position creates a stable workplace where you can feel secure in your success.

• Paid training
• Base pay plus commissions and bonuses
• Travel opportunities
• Health benefits at management
• Additional cash rewards

You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team.

• Greeting and assisting customers ascertaining with their wants and needs
• Answering customer questions and inquiries regarding products and services
• Seeking out information and knowledge regarding new products
• Setting and achieving personal goals
• Presenting pricing, preparing contracts and processing transactions
• Placing orders and locating stock
• Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security
• Participating in merchandising and product displays

Job Requirements

• Experience as an Associate or Consultant in a sales or customer service environment
• Enthusiasm for a career as a Manager
• Must be coachable and hard-working
• Desire to set and exceed goals
• Ability to grasp new concepts and learn new skills
• Ability to perform well while being a team player
• Comfortable working with clientele and ability to provide excellent customer service
• Willing to work non-traditional business hours including nights, weekends and holidays

All your information will be kept confidential according to EEO guidelines.