Systems Assembly & Field Support Technician

Description

Knight Watch, Inc. has been in the community for 30 years and is the fastest-growing Commercial Security Systems & Building Automation provider in Michigan. We partner with some of the largest healthcare, educational and industrial facilities in the upper Midwest! We are a one-stop-shop for solutions that make buildings more secure, comfortable, and energy efficient. From design and planning to installation and service, we offer:

• Access Control?
• Video Surveillance?
• Security Systems?
• Fire Systems?
• HVAC Controls?
• Building Automation?

Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work! We value all our employees taking the time to get to know them and provide them with the resources to succeed both inside and outside of the workplace.

We are seeking a Systems Assembly & Field Support Technician for our Kalamazoo, MI office.

• Working on a team that values teamwork, growth, and professionalism
• Competitive benefits package including medical, dental, and vision insurance, along with company match to 401(k).
• 7 Paid Holidays each year.
• Competitive pay and a personalized road map that outlines pay increases upon completion of projects, training, etc.
• Paid time off that can be used for vacations, sick time, and personal days!
• A well-rounded approach to employee wellness with benefits such as free healthy snacks and a Free Employee Assistance Program provided to you & anyone living in your home!
• Choice of Company Phone or using your own iPhone with a monthly reimbursement!
• Up to $1,500 per semester tuition reimbursement!
• Ongoing employee engagement activities ranging from our Knights of The Round Table International Trip to our Company Bonding Events!
• An in-depth onboarding program, being assigned a mentor, and thorough on-the-job training.

We are seeking a highly skilled and detail-oriented Security Panel Builder and IP Configuration Technician to join our dynamic team. The ideal candidate will have experience in building and configuring security panels and systems, including the installation, wiring, and IP configuration of security devices such as cameras, alarms, and access control systems. This role requires a combination of technical expertise, problem-solving skills, and a commitment to delivering high‑quality security solutions to our clients.

This role will require travel between Grand Rapids, Lansing, and Kalamazoo. Mileage will be paid except for home office.

• Proven experience as a Security Panel Builder, IP Configuration Technician, or similar role in the security industry.
• High attention to detail and quality standards.
• Ability to read and interpret technical diagrams, schematics, and wiring plans.
• Excellent problem‑solving skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Valid driver’s license and reliable transportation.

• Assemble, wire, and configure security panels according to technical specifications and client requirements.
• Install and connect components such as circuit boards, relays, power supplies, and communication modules.
• Test and troubleshoot panels to ensure proper functionality and adherence to quality standards.
• Ensure all wiring and connections meet safety standards and regulations.
• Document panel builds accurately, including labeling, wiring records, and configuration details.
• Capture and upload final panel photos to the Project Management Software.
• Report any issues discovered during panel assembly or testing to project managers or supervisors.

• Configure IP addresses, network settings, and communication protocols for security devices such as cameras, alarms, and access control systems.
• Maintain accurate documentation of IP configurations and network settings for each device.
• Update project management systems with configuration data as required.
• Communicate progress and report configuration challenges or delays to project managers and supervisors.

• Install and Service Security Equipment
• Document and Reporting
• Customer Service
• Work in a team atmosphere
• Programming Devices
• Exceptional communication with managers, GCs and customers
• Ability to be on call

What are you waiting for? Apply today and work for a company you’ll love!

• Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
• Offers are always contingent on successful completion of a background check.