Shipping and Receiving Clerk

This role manages daily shipping, receiving, and inventory control activities using electronic systems in a fast-paced warehouse environment. You will ensure accurate inventory levels, support on-site program replenishments, and provide responsive customer service while following established standard operating procedures.

• Use electronic inventory and order management systems to perform shipping and receiving activities accurately and on time.
• Manage on-site program replenishments and disbursements to ensure product availability and proper stock levels.
• Receive incoming materials, verify accuracy, and complete put-away activities according to standard operating procedures.
• Perform stock rotation to ensure products follow first-in, first-out or other applicable inventory practices.
• Conduct regular cycle counts to maintain accurate inventory records and identify discrepancies.
• Enter orders into the system, monitor status, and expedite shipments as needed to meet customer requirements.
• Handle customer service calls, resolve issues, and process product returns and backorders within established resolution time frames.
• Work within computer systems to access, understand, and follow standard operating procedures for all assigned tasks.
• Proactively communicate customer concerns, potential problems, or process issues to the supervisor for timely resolution.
• Engage in process improvement activities to enhance efficiency, accuracy, and customer satisfaction.
• Operate material handling equipment such as forklifts, pallet jacks, and pushcarts in a safe and efficient manner, as required.
• Use handheld scanners to enter data, track inventory movements, and update systems accurately.
• Maintain a professional appearance and demeanor in all interactions and uphold the organization’s values.
• Collaborate effectively with personnel at various levels at the customer site to support operational needs.
• Perform other responsibilities as assigned by management to support overall warehouse and inventory operations.

• High school diploma or equivalent required.
• Approximately 1 year of related experience in inventory management preferred.
• Experience working in customer service is a plus.
• Ability to read, write, and speak English fluently.
• Strong verbal and written communication skills with a focus on delivering excellent customer service.
• Demonstrated ability to maintain a professional appearance and demeanor in all interactions.
• Strong customer service mindset and interpersonal skills to collaborate with various levels of personnel at the customer site.
• Ability to operate handheld scanners and enter data accurately into various systems.
• Analytical skills to review and understand inventory and operational reports.
• Computer proficiency with intermediate skills in the Microsoft Office suite.
• Organizational skills to multi-task, prioritize work, and meet due dates.
• Experience with inventory control processes and shipping and receiving operations.
• Ability to operate forklifts and other material handling equipment, or willingness to learn.
• Familiarity with ERP or other electronic inventory/order management systems.

• Previous experience in inventory management, warehousing, or distribution environments.
• Experience in customer-facing roles or customer service environments.
• Experience using ERP systems or warehouse management systems for order entry and inventory tracking.
• Comfort working with process documentation and standard operating procedures.
• Interest in participating in and supporting process improvement initiatives.
• Ability to adapt to changing priorities and work requirements in a fast-paced environment.

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