Front Desk Associate- Early Morning, Evening Weekends

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- Early Morning, Evening, & Weekends role at World Gym International

Overview

Front Desk Associate (FDA) –

Job Description & Requirements

The Front Desk Associate is the face of the gym and one of our most important positions. The FDA is the first person a member or guest sees when they enter the gym, and the last person they see when they leave. Greeting existing and prospective members quickly and with a smile and a warm friendly attitude as they enter the facility is extremely important.

We want them to know we are happy they are here. The FDA is responsible for quickly and efficiently assisting the member or guest to ensure that their needs are met quickly and efficiently and that they have a pleasant and satisfying experience. Top‑notch customer service is key for the FDA, as anything less is unacceptable. The FDA is responsible for many tasks and duties inside the gym.

A list of those duties, responsibilities and expectations is provided and the FDA is accountable to them.

Duties

• Meet & greet anyone who enters the gym quickly and professionally with a friendly attitude and a smile.
• Immediately approach any member or guest so that you can quickly and efficiently assist them with whatever it is they need.
• Answer the phone in 3 rings or less with a friendly attitude, using the script provided: “Thank you for calling World Gym, this is Joe, how may I help you?” Handle the call efficiently and professionally or transfer the call to the appropriate staff members.
• Perform various administrative tasks such as filing agreements, taking past‑due payments, updating billing or contact info, etc.
• Tour every guest through the facility and present and explain membership options and terms.
• Complete the enrollment process for all new members.
• Set fitness assessment appointments for every new member with the PT Manager.
• Complete cleaning tasks, locker room checks, stock inventory, make smoothies, ring up POS sales, etc.
• Ensure all World Gym policies and procedures are adhered to and that members and fellow staff members are adhering to all policies and procedures as well.

Candidate Requirements

• This highly motivated, detail‑oriented individual should possess excellent customer service skills and the ability to communicate effectively with both members, guests and staff.
• This candidate should have a passion for fitness and helping others.
• Must be able to learn policies and procedures quickly and follow instructions.
• The ability to work in a fast‑paced, high‑volume environment and the ability to multi‑task is a must.
• Basic math and verbal skills, understanding of basic accounting principles, cash processing procedures, inventory management, etc. are required.
• Computer skills and efficient typing ability required.
• Willingness to work morning shifts (starting at 5 AM) and some weekend availability.

Reporting

This position reports directly to the Front Desk Supervisor and secondarily to the Operations Supervisor.

Education

High School Diploma and/or some college preferred.

Benefits

Free $75/month Gym Membership is included with employment at World Gym.

Compensation

$12

The iconic World Gym brand was founded in 1976 by Joe Gold during the glory days of "Muscle Beach" in Venice, CA. Since that time, World Gym has evolved into an internationally recognized brand that has captured the imagination of people around the globe. World’s Gym is committed to always remaining a true gym, not a resort. This is the place for the serious, no‑nonsense workout;

where great shape is an authentic passion. We believe in empowering our members to lift themselves to greatness and letting confidence thrive while the mind and body grow strong. By offering expertise and state‑of‑the‑art equipment, we have the inspiration and tools to change lives.

Seniority level

Entry level

Employment type

Part‑time

Job function

Other

Industries

Wellness and Fitness Services