Deposit Operations Specialist

Description

Position
:
Deposit Operations Specialist

Reports To
:
Controller

FMLA
:
Non-Exempt

Location
:
Idaho office

This position is responsible for performing a wide range of back‑office functions that support the accurate and efficient processing of deposit accounts. This role focuses on file maintenance/quality control, system updates, transaction reconciliation, and regulatory compliance. In addition, this position will provide cross‑functional support to the accounting team as needed, assisting with reconciliations, reporting, and other operational tasks. Success in this role requires strong attention to detail, familiarity with banking systems, and a commitment to maintaining data integrity and regulatory standards.

The position primarily reports to the Controller.

Perform Daily Operations duties including, but not limited to:

• Respond to customer and/or team member requests, calls, and chats timely and appropriately.
• Ensure deposit dispute forms are completed accurately and the forms continue to meet the appropriate regulations and guidelines (WSUDS, Stop Payments, Debit Card Disputes forms, etc.)
• Crosstrain and support the Accounting Department as needed (Levies & Garnishments, Subpoenas, Wire processing, exception processing, etc.)
• Act as a liaison between deposit retail and accounting teams where appropriate.
• Managing debit card portfolio for risk for fraud mitigation (reporting, writing and placing fraud risk rules)
• Assist Cash Management customers with inquiries, questions, and problems as needed.
• Assist Personal bankers in customer setup and maturities for ACS/CDARS transactions in Intrafi.
• Handle a variety of debit card administrative functions and requests as needed including but not limited to disputes.
• Maintain upkeep of tracking reports and systems such as, but not limited to, deposit analytics such as Kasasa reports and JMFA courtesy pay reports.
• Assist in gathering documentation for internal and external reviews, audits, and exams.
• Complete daily report monitoring promptly (including but not limited to):
• Daily file maintenance and QC
• Proper account set-up and coding (Deposit rate indexes, product codes, branch coding, cycle codes, etc.)
• Accurate Deposit Rates (as approved)
• Accounts with special deposit rate codes monitored monthly, at minimum.

• Under the deposit product core integration to assist in setup new products as well as maintain existing products, including but not limited to understanding of income and expenses related to the products and ensuring the setup adheres to internal policy and regulatory requirements.
• Actively work within and maintain data within the Advantage ODP (JMFA) program
• Make sure the annual report data is up to date and accurate for BOD submission
• Ensure policy is being followed completely and accurately
• Ongoing tracking reports are up to date and accurate for EMT review
• Mail notices
• Maintain collection bureau and Chex Systems reporting

• Actively work annual account escheatment process in conjunction with the ERM team to maintain compliance and accuracy.
• Track and aid in the reporting of deposit KPIs and strategic goals (cross-sales, new accounts, closed accounts, top 100 accounts opened, etc.)
• Assist in monitoring ACH limits and assist in the completion of ACH reviews.
• Stay current on NACHA rules and regulatory updates, applying updates to procedures and systems as needed.
• Monitor and communicate DCI bulletins to the appropriate departments ensuring updates to procedures and systems are completed timely.
• Assist in maintaining documentation for deposit products and ensure compliance throughout their lifecycle.
• Investigate and aid in resolving deposit-related customer complaints.
• Track and aid in reporting operational losses.

Perform Additional Deposit Operations duties including, but not limited to:

• Continually look for revenue‑enhancing and cost‑saving opportunities, as well as efficiencies within day‑to‑day processing.
• Maintain accuracy and upkeep of all spreadsheets and procedures.
• Maintain upkeep of scanning customer and bank data in the network (iCore Doc Imaging, Z Drive, S Drive, etc.)
• Manage and meet…