Loan Servicing Specialist

Express Employment Professionals – Hiring for a Local Client

Pay: $19.00–$22.00/hour (DOE)

Express Employment Professionals is recruiting a Loan Servicing Specialist for a trusted local financial institution. This role is responsible for managing and maintaining loan files throughout the entire loan lifecycle, from origination through payoff.

The ideal candidate will demonstrate strong organizational skills, attention to detail, and a commitment to accuracy, confidentiality, and exceptional customer service while supporting both Loan Servicing and Loan Processing functions.

• Maintain and service loan files, ensuring accuracy and compliance
• Pay taxes and insurance on escrowed loans; monitor non-escrowed loans
• Perfect liens on collateral and follow up on required documentation (deeds, UCCs, etc.)
• Review tickler reports and track items coming due
• Process loan payoffs, consumer loans, credit card guarantees, and SBA payments
• Disburse construction loan draws and commercial line of credit advances
• Maintain loans within the core banking system
• Process participation agreements with other financial institutions
• Complete monthly note audits
• Handle paid loan processing, including collateral release and customer correspondence
• Scan and maintain loan documentation; perform quality control checks
• Respond to customer inquiries and provide outstanding service
• Cross-sell banking products and services as appropriate
• Provide administrative support to Loan Processing and Loan Department staff

• Prior experience in loan servicing, loan support, or loan processing preferred
• Previous banking experience helpful
• Minimum of 1 year clerical/administrative experience required
• Must be bondable
• Strong computer skills (Microsoft Word, Excel, email, internet use)
• High attention to detail with strong organizational skills
• Ability to multitask, prioritize, and meet deadlines
• Self-directed with the ability to work independently
• Strong verbal and written communication skills
• Ability to maintain strict confidentiality

• Integrity and professionalism that builds trust
• Strong teamwork and collaboration skills
• Commitment to excellent internal and external customer service
• Working knowledge of compliance regulations, including:
  • Bank Secrecy Act (BSA)
  • Patriot Act
  • Office of Foreign Assets Control (OFAC)

• Participate in company and community events as required
• Complete annual compliance training
• Support department needs and assist team members as needed

This position offers a great opportunity to grow within the banking industry while playing a key role in a high-performing team environment focused on accuracy, service, and community involvement.