Medical Support Assistant

The Medical Support Assistant functions such as an initial point of contact for units, clinics, patients, call centers, or Care in the Community (CITC). Responsibilities include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical records and medical systems. Work requires a knowledge of computerized data entry, information processing systems and software related to patient care.

VA Careers - Medical Support Assistant:

Major duties of the Medical Support Assistant (MSA) include, but are not limited to:

* Answering and responding to incoming telephone calls.

* Routing calls to the appropriate resource.

* Determining enrollment and eligibility for services.

* Ensuring all outpatient clinic appointments are scheduled and documented.

* Scheduling/rescheduling/canceling initial and follow-up appointments.

* Routine interactions with internal and external customers in a professional, helpful, respectful and courteous manner.

* Treat all employees and callers with respect, regardless of their level, personality, culture or background showing sensitivity and compassion for others.

Work Schedule:

Full-Time, Monday - Friday; 8:00 AM to 4:30 PM

Telework:
Ad-Hoc

Virtual:
This is not a virtual position.

Compressed/Flexible:

Available

Recruitment Incentive (Sign-on Bonus):
Not Authorized

Financial Disclosure Report:
Not required

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Functional Statement #: 56383A, 56382A, 56381A

Permanent Change of Station (PCS):
Not Authorized

Financial Disclosure Report:
Not required

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Pay:
Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).