Field Service Dispatch Technician - Montana; FCA Airport

Field Service Dispatch Technician - Montana (FCA) Airport

Join to apply for the Field Service Dispatch Technician - Montana (FCA) Airport role at ESP Global Services

• Carry out regular routine and preventative maintenance on passenger processing equipment.
• Respond to customer incidents and service requests from the Global Service Desk and resolve user faults within agreed SLAs.
• Troubleshoot and resolve airline host and connectivity issues.
• Maintain clear communication with colleagues and senior staff, providing timely updates to the Global Service Desk.
• Offer support and on‑site training to Airport Technicians to improve incident resolution skills.
• Identify required spares and advise the Global Service Desk to ensure incident updates.
• Perform floor‑walking and proactive line‑of‑sight checks to pre‑empt issues before they are raised.

• 1-2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1-2 years of experience using a ticketing system.
• 1-2 years of experience with network protocols, server hardware, and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

• Able to lift or push 20-50 pounds of equipment as needed.
• Able to stand or kneel for extended periods.
• Able to use mechanical tools.

• Parking at location.
• Tools.

ESP Global Services is an Equal Opportunity / affirmative action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.