Field Service Dispatch Technician - Montana; FCA Airport

Field Service Dispatch Technician - Montana (FCA) Airport

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Job Type: Part‑time, 0‑20 hours per week.

Job Location:

Kalispell, MT.

As the Field Services Dispatcher Technician you will be responsible for providing and maintaining continuity of service for all components of the Airport passenger processing system and resolving technical issues, including complex issues that require specialist knowledge.

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
• Troubleshoot and resolve all airline host and connectivity issues.
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Offer support and on‑site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular "floor‑walking" and proactive line‑of‑sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

• 1–2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1–2 years of experience using a ticketing system.
• 1–2 years of experience with network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

• Able to lift or push 20–50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Motivated to develop your career in IT within an airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and enjoying the variety of end‑user environments.

Personal & Professional Development:
Within a learning and development culture we offer unlimited access to a wealth of professional and personal training so that you may develop your career. All employees will be guided to both specific technologies and client‑environment training and supported with recommended learning journeys via our L&D system, catering to your career goals.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. Diverse backgrounds are valued and succeed here.

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• Entry level

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• IT Services and IT Consulting

ESP Global Services is an Equal Opportunity / Aff... (Employer EEO statement, shortened for brevity.)