IT Business Analyst; Entry Level, Insurance

Torrent

We are seeking a talented individual to join our IT team s role will be based in Kalispell, MT or can be performed remotely nationwide. This position is for an entry-level professional individual contributor in Information Technology, working under close supervision. The role will be responsible for the planning, development and implementation of technology- and process-based solutions. This role will also provide technical support to internal and external end user clients of technology solutions.

• Investigate, triage, diagnose, and help resolve system issues for internal and external clients, working with IT teams and suppliers as needed.
• Provide ongoing support until tickets are fully resolved.
• Analyze reported system issues to determine validity, severity, and how to reproduce them.
• Assist Senior Analysts with business requirements, functional specifications, and system enhancement documentation.
• Record changes made to existing systems and helps ensure support documentation is complete and maintained.
• Support business and client needs and research, including escalating findings to the appropriate team member.
• Assist senior staff with client and user requirements gathering, status reports, release notes, and task planning activities.
• Follow change management processes, coordinates client‑specific requests and resources, handles outage notifications, and supports weekly reporting of incoming, open, and closed issues.

• Excellent verbal and written communication skills
• Strong ability to identify trends and assess the severity of defects and data issues
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Insurance industry experience

• In-depth flood underwriting knowledge
• ANFI certification
• Familiarity with SQL

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit , or follow us on Linked In and X.

Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Torrent, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating insurance experiences of the future. If that's you, join us on our journey.

Torrent Technologies is the leading flood insurance solutions provider in the US. Its integrated suite of business software platforms along with simplified private flood insurance, and customer‑focused service and support solutions, have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and innovative private insurance products.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to…