Information Technology Systems Administrator

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IT-Computer Full Time Technical Salt Lake Warehouse, West Valley, UT, US

Job Title:

IT Systems Administrator

Department: IT

Reports To:

IT Systems Manager

FLSA Status:
Exempt

The IT Systems Administrator plays a vital role in supporting Carlson Distributing's technology infrastructure and day-to-day operations. This position is responsible for maintaining, administering, and optimizing business systems, technology platforms, mobile technologies, and operational applications that support customer accounts, product data, warehouse operations, sales activities, and internal business processes.

The role focuses on ensuring system reliability, supporting sales and operations teams, managing technology assets, resolving technical issues, administering business-critical technology systems, and partnering with IT leadership to enhance tools, processes, cybersecurity awareness, and operational efficiency across the organization.

Core accountabilities, duties, and responsibilities include the following;

• Manage and support the online ordering retailer portal to ensure accurate functionality, user access, system availability, and overall reliability.
• Maintain and update customer accounts and ensure data accuracy and integrity across systems and applications.
• Administer, maintain, troubleshoot, and provide end-user training and support for sales, delivery, warehouse, mobile, and other business-critical applications and systems.
• Lead and support departmental technology projects in coordination with the IT Systems Manager, including planning, implementation, testing, deployment, documentation, and post-implementation support.
• Monitor, identify, investigate, document, and report cybersecurity threats, vulnerabilities, suspicious activity, and security-related incidents while assisting with remediation efforts and preventative measures.
• Perform routine system maintenance, cleanup, monitoring, optimization, and upgrades to ensure system reliability, security, and performance.
• Research, evaluate, recommend, and support the implementation of new technologies, automation opportunities, and process improvements that enhance productivity and operational effectiveness.
• Administer and maintain the organization's Apple Business Manager environment and related mobile device management processes for company-owned Apple devices.
• Configure, deploy, maintain, troubleshoot, inventory, and support company technology assets including desktop computers, laptops, smartphones, iPads, mobile printers, handheld devices, and related equipment.
• Provide remote and onsite technical support for all company locations, including warehouse operations, distribution facilities, remote employees, and mobile users.
• Support warehouse technology systems including voice-picking hardware and software, handheld scanners, mobile computing devices, warehouse printers, and associated operational technologies.
• Assist with Microsoft 365 administration, including user account management, licensing, permissions, device enrollment, and related services.
• Maintain accurate and current documentation for systems, configurations, procedures, projects, support activities, and technology assets.
• Provide backup assistance when the IT Systems Manager is unavailable, including Microsoft account administration, voice-picking equipment and software support, product setup and maintenance, and other critical business technology functions.
• Take ownership of technical issues from initial report through resolution, escalation, or documented handoff.
• Prioritize issues based on…