Corporate Business Application Administrator II

Summary

The primary focus of this position is to administer and provide Level III support throughout the assigned application(s) analysis, configuration, testing, implementation and production lifecycle. This position will be responsible for several low and medium applications but a minimal number of high risk applications under the guidance of the Business Applications Supervisor. This role will be primarily responsible for medium impact IT Services provided to the bank, such as Lending, Teller, New Accounts, Compliance, Quality Control, Accounting, and Core Banking interface solutions.

You will keep all relevant technical documentation up to date and will ensure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements and break/fix solutions. On project and strategic efforts, you will work in cross-functional teams to provide technical and analytical support of new and current production systems. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, , MT, NV, TX, UT, WA, or WY.  to learn more about our bank divisions.

The entry-rate for this position is $36.49+ /hr (calculated for Kalispell, MT).

Spokane, WA pay range: $40.34 to $60.53 per hour

Wenatchee, WA pay range: $38.41 to $57.64 per hour

• Responsible for the Level III support of all IT Services represented by the Business Applications department. This includes, but not limited to Lending, Teller, New Accounts, Compliance, Quality Control, Business Intelligence, Accounting, and Core Banking interface solutions. Develop strategies for system enhancements; design solutions; support development, testing, release management and implementation. Deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.
• Responsible for effective installation of new software products and releases that impact the organization’s business services and operations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production. Prepare test scripts for User Acceptance Testing (UAT) and execute. Drive UAT with business users including coordination and user acceptance signoff.
• Responsible for maintaining effective and efficient information technology systems and applications. Establishing protocols and developing procedures for assigned applications to optimize the organization’s ability to provide services to the banks and the bank customers. Collaborate with IT staff in translating business requirements into functional and technical requirements; review and approve. Take a lead role in the area of assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.
• Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization. Manage the priorities for system related work (defects and enhancements) and present recommendations to management. Support production problems and trouble tickets, including troubleshooting with external vendors. Coordinate with the groups of business users who will test, validate and evaluate new applications and functions to determine issues in services and software provided.
• Responsible for creating, maintaining and…