Regional Field Manager

Job Description - Regional Field Manager (30140) )

Position Title:

Regional Field Manager (30140) - (  )

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services Division.

The Regional Field Manger (RFM) provides strategic and operational leadership for regional Office of Public Assistance (OPA) field offices. This position ensures consistent, equitable, and accurate service delivery across local offices by overseeing regional operations, implementing statewide program expectations, and supporting staff in delivering high-quality customer service for public assistance offices.

The RFM collaborates closely with division leadership, other regional managers, and local management to align office operations with statewide goals, performance metrics, and program accuracy standards. Responsibilities include operational oversight, team leadership, continuous improvement, managing personnel including recruiting, retention, and due diligence processes, and ensuring adherence to federal and state public assistance policies.

This position provides direct supervision to Field Operations Managers (FOM) and provides support to supervisors and frontline teams.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities w hether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

Required for the first day of work:

• Thoroughknowledgeofapplicablestateandfederallawspertainingtopublicassistance program requirements.
• Strongunderstandingofsocial,economic,andculturalfactorsimpactingfamiliesand individuals served by public assistance programs.
• Comprehensiveknowledgeofpublicassistanceprograms,eligibilitydeterminations,and federal/state program requirements including SNAP, TANF, Medicaid, and HMK.
• Skillinanalyzingdata,identifying trends,andmakinginformeddecisionstoimprove operational effectiveness.
• Knowledgeofcustomer-service principles,supervisorypractices,organizational leadership, and personnel management.
• Abilitytointerpretandapplycomplexlaws,regulations,andpoliciesinaconsistentand practical manner.
• Knowledgeofprogramadministration,budget,and personnel management.
• Excellentverbalandwrittencommunicationskills,includingtheabilitytocoach,train, present information, and facilitate discussions with staff and stakeholders.
• Abilitytooverseeandmonitorcompliancewithprogramsand procedures.
• Abilitytofostereffectivecollaborationwithcommunitypartners,leadership,andother stakeholders.
• Abilitytomodelprofessionalism,manage change,maintainresilienceunderpressure,and support teams through evolving expectations.
• Abilitytoachieveprogramimprovementsandcallhandlingefficiencythroughcontinual review.
• Abilitytomotivate,mentor,and supervise personnel.

• Bachelor'sdegreeinrelated field.
• Fiveyearsofmanagementand/ortrainingexperienceinapublicassistance office.
• Other combinations of education and public assistance experience may be considered on acase-by-case basis.

Additional Information

This position may be eligible for partial teleworkwithin the state of Montana.

Specific conditions will be provided by the supervisor and must adhere to state policy.

This position supports the Human & Community Services Division / REGION 1, which includes the following cities:
Browning, Hamilton, Kalispell, Libby, Missoula and Polson. Work locations will vary depending on availability and community needs.

This position is open until filled with frequent screening of applicants. The first screening of candidates will take place on October 16, 2026.

Applicant Pool Statement :
If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment :
This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in…