Assistant Store Manager

Position Overview

Assistant Store Manager – The Salvation Army Southwest Division

Hourly, full‑time position. The assistant store manager supports the Store Manager in supervising staff, managing daily operations, ensuring customer satisfaction, and maintaining a clean, safe retail environment. The role includes cross‑training across all store departments, managing cash, and handling customer service and donor relations.

• Oversee and direct staff and volunteers, including scheduling, training, and performance evaluations.
• Maintain safety, quality, and production standards; monitor inventory and merchandising.
• Operate register, handle cash controls, and process transactions.
• Coordinate advertising, promotions, and community engagement activities.
• Act as interim Store Manager when the Store Manager is absent, handling all managerial duties.
• Provide regular staff meetings and communicate organizational goals.
• Address customer and donor complaints promptly and professionally.
• Ensure all staff follow The Salvation Army Employee Handbook policies.
• Maintain proper documentation and compliance with TSA background and driving requirements.

• High school diploma or equivalent; three years retail supervisory experience preferred.
• Strong interpersonal and communication skills; proficiency in cash handling and POS systems.
• Basic computer skills:
  Excel, Word, email, and internet navigation.
• Organizational and time‑management abilities.
• Team‑player with cooperative spirit; ability to motivate and develop others.
• Problem‑solving skills, including data analysis to improve performance.
• Customer service orientation and ability to work in a fast‑paced environment.

• Ability to stand, walk, bend, squat, and climb for extended periods.
• Ability to lift up to 35 pounds repetitively and reach overhead.
• Capacity to perform written tasks such as receipts and map reading.

• Paid holidays, vacation, and sick leave.
• Health, vision, and dental insurance (employee‑only coverage, optional family).
• Life insurance and optional supplemental disability plans.
• Retirement plan with employer matching contributions.
• Paid parental leave and paid vacation accrual rates.

The Salvation Army is an equal‑opportunity employer and will consider qualified applicants who are protected veterans or individuals with disabilities. The Salvation Army is committed to providing reasonable accommodation for qualified applicants, job candidates and employees with disabilities to ensure they enjoy equal access to employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the law.