Guest Service Agent

Job Title

Guest Service Agent (NOC 64314)

$19.25-$20/hour

1

English

1870 Glacier Ln, Revelstoke, BC V0E 2S0

• Free mental health support for all team members through Canada Life and Telus Employee Assistance Program
• Employee and friends and family discounts

Nestled in the scenic mountains of British Columbia, Glacier House welcomes adventurers who are looking for a cozy place to relax once the day is done. With world-class trails and all-season activities at our doorstep, it is the perfect place to stay, play and work! We pride ourselves on delivering warm, personalized service in a relaxed atmosphere. Our small team works closely together to create memorable guest experiences and a welcoming home away from home.

• Excellence:
  You are committed to providing outstanding service in every interaction.
• Ownership:
  You take initiative and pride in making every guest experience exceptional.
• Agility:
  You adapt quickly to change and thrive in a fast-paced environment.
• Service:
  You anticipate needs and go above and beyond for guests and your teammates.
• Care:
  You bring genuine warmth and hospitality to everything you do.

• Greet guests warmly, creating a welcoming and professional first impression.
• Provide top-tier guest service, enhancing the Glacier House experience.
• Respond promptly to guest inquiries by phone, email, and in person.
• Proactively address guest concerns, escalating to management when needed.
• Support guests with way finding and offer information about local experiences, policies, and services.
• Act as a brand ambassador, ensuring every guest feels valued and cared for.
• Maintain thorough knowledge of all Glacier House offerings and daily operations.
• Process payments and resort transactions efficiently and accurately using a Point of Sale (POS) system.
• Reconcile tills and complete opening and closing cash handling duties.
• Maintain and organize guest services documents, tracking sheets, and filing systems.
• Ensure the front desk and surrounding areas are clean, organized, and inviting.
• Collaborate with other departments and maintain strong relationships with tour operators and external partners.
• Support the guest services team with daily operations, including cleaning, organizing, and preparing for the next day’s activities.
• Additional duties as assigned.

• Completion of secondary school required.
• Friendly, outgoing, and approachable with a natural passion for guest service
• Excellent verbal communication skills with the ability to engage diverse groups, including families, children, and international visitors.
• Strong basic math skills and experience handling cash and using POS systems.
• Ability to multi-task and stay organized in a fast
  -paced environment.
• A dependable team player who can problem-solve effectively and maintain confidentiality.
• Customer service, retail, admissions, and cash handling experience are assets — but if you bring a great attitude and strong basic skills, we are happy to train!
• Must be willing to complete a Criminal Record Check in accordance with Glacier House’s policies.

• Must be available to work a variety of shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods and occasionally lift and carry up to 20 lbs.
• May require the use of step ladders or step stools during certain tasks.