Assoc., Expérience client

Détails De La Rémunération

$22.00 - $27.21 CAD

Kamloops, Colombie-Britannique, Canada

15

Services bancaires personnels et commerciaux

À TD Canada Trust, nous sommes l'avant-garde de la banque. Nous nous efforçons de bâtir des relations profondes et durables avec nos clients en réalisant un large éventail de transactions de service et en fournissant des informations et des conseils sur nos services, produits et solutions aux clients existants ou potentiels. Au guichet, nous comprenons les besoins des clients, identifions les occasions de promouvoir des produits et services, et les orientons vers l’équipe ou le partenaire interne approprié, tout en assurant une expérience client positive.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and take pride in providing excellent customer experience? If so, we invite you to apply for the position of Customer Experience Associate.

• Process financial transactions such as deposits, withdrawals, and bill payments according to standard operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend suitable solutions while handling confidential matters with discretion.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes timely and accurately.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting teamwork and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented while handling multiple tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leurs familles à atteindre leurs objectifs de bien‑être mental, physique et financier. La rémunération globale inclut le salaire de base, la rémunération variable et d’autres régimes clés tels que la santé et le bien‑être, l’épargne et la retraite, les congés payés, les avantages bancaires et les rabais, les opportunités de développement de carrière et les programmes de récompenses et de reconnaissance.