Customer Service & Dispatch Operations Lead

Take charge of customer service and dispatch operations in this fulfilling role. You'll ensure seamless office management and support for branch activities.

Join a well-established services organization as a Customer Service and Dispatch Operations Lead. Here, you'll coordinate service requests, assist with operational communications, and maintain crucial customer records. Your self-motivation and strong organizational capabilities are essential for thriving in this dynamic role.

Key Responsibilities:

• Address customer inquiries with professionalism via phone and email

• Coordinate service requests and assist with dispatch efforts

• Help schedule and manage operational communications

• Maintain updated customer records and handle billing questions

• Support filing, documentation, and branch operations

Requirements:

• 2+ years of relevant customer service or operations experience

• Strong phone communication and multitasking skills

• Highly organized, with a proactive mindset

• Comfortable navigating various software systems

• Industry experience in logistics or related fields is beneficial

Contribute positively to this close-knit team and enhance customer experiences in an organized workplace.
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