Service Advisor

The Service Advisor acts as the communication liaison between customers and the repair technicians, maintains service records, and oversees the scheduling of repairs.

• Acquire and maintain customer and vehicle information
• Consult vehicle file for outstanding recalls or warranty repairs
• Obtain credit approval if necessary
• Open repair orders and enter job descriptions
• Receive service department phone calls and direct them to the appropriate person as required
• Follow up with customers about service repairs done and additional items found in need of repair
• Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman as required
• Other duties and projects as assigned

• Provide excellent customer service and maintain customer relationships
• Prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims
• Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors
• Review warranty ROs according to warrant ability
• Review all warranty ROs to ensure proper documentation and troubleshooting is completed and filled out
• Forward all warrantable work orders to the Centralized Warranty Department for processing
• Deal with warranty related customer inquiries in person and on the phone
• Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure
• Taking and resolving customer complaints by phone and in person
• Notify customers of safety recalls, product support programs and warranty repairs outstanding
• Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced

• Previous experience as a Service Advisor
• Grade 12 or GED required
• Excellent customer service skills
• In‑depth knowledge of heavy‑duty truck repairs
• Good computer skills
• Excellent written and verbal communication skills
• Strong personal organizational skills as they relate to workload, time management and setting priorities
• Effective problem solving and negotiating skills
• Effective conflict resolution skills

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Employer Contribution Pension Plan
• Growth Opportunities
• Paid Training
• Long‑term job security
• Employee Assistance Program
• Telus Health Virtual Care

Compensation: $60,000 - $72,000 annually + Variable Compensation.