Customer Service Associate Manager Position

Optimize customer service operations as an Associate Manager with Wesco in North America. Lead a motivated team to exceed customer service levels through effective order management and focus on continuous improvement.

In this role, you will manage operational activities to enhance customer service metrics and ensure compliance with policies. With up to 10 direct or indirect reports, you will oversee service quality and productivity. Your leadership will guide the team in order quoting, processing, and fulfillment while addressing customer feedback for service enhancements.

Key Responsibilities:

• Manage sales operational activities efficiently

• Lead and develop a focused customer service team

• Monitor service metrics and implement improvements

• Collaborate on order management and quotations

• Ensure compliance with company policies and customer satisfaction

Requirements:

• High School Degree required;
Bachelor's preferred

• Minimum 4 years in customer service

• At least 2 years of supervisory experience

• Strong problem-solving and communication skills

• Knowledge of purchasing and inventory management

Elevate customer satisfaction through effective service operations and team leadership at Wesco.
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