Kamloops Client Services Representative

Position: Kamloops Client Services Representative Role
Make a difference as a Client Services Representative with BCFMA in Kamloops. This role demands strong communication skills to support clients navigating maintenance services.

The Client Services Representative acts as the first point of contact, using exceptional listening and problem-solving abilities to engage with clients. You will assist with inquiries, conflict resolution, and database management, advocating for a client-centric approach. Familiarity with policies and digital tools will be crucial for your success in this impactful position.

Key Responsibilities:

• Actively advocate for the Agency’s service approach

• Resolve client issues using effective communication

• Manage detailed records accurately in the database

• Provide timely responses to client inquiries

• Participate in team interactions and project support

Requirements:

• High School Diploma

• At least three years’ relevant experience

• Excellent telephone etiquette

• Experience navigating computer applications

• Knowledge of policies and procedure interpretation

Be a part of BCFMA's mission to provide essential services that uphold community safety and support family well-being.
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