Job Description & How to Apply Below
Our client is a well established services organization seeking a Customer Service & Operations Coordinator to join their team in a highly visible, multi‑functional role supporting a small branch operation. This opportunity is ideal for someone who enjoys variety in their day, thrives in a fast paced environment, and takes pride in being the person who keeps the office organized and running smoothly.
This is not a traditional call centre position. The successful candidate will support customer service, dispatch coordination, office administration, and operational activities while working closely with drivers, operations staff, and sales teams.
The ideal person will be self motivated, organized, adaptable, and bring a positive attitude to a close knit team environment.
Key Responsibilities
Respond to customer inquiries by phone and email in a professional and solution-oriented manner
Coordinate service requests and support dispatch related activities
Assist with scheduling, routing coordination, and operational communication
Maintain customer records, process account updates, and support billing inquiries
Support office administration including filing, documentation, and general branch coordination
Work collaboratively with operations, drivers, and sales teams to resolve issues and support daily activities
Assist other branch locations or team members when required
Maintain a professional and positive customer experience during all interactions
Qualifications
2+ years of customer service, dispatch, administration, or operational support experience
Strong communication and phone skills
Highly organized with the ability to multitask and prioritize competing demands
Comfortable learning and navigating multiple systems and software platforms
Self motivated with the ability to work independently
Positive attitude and team-oriented mindset
Experience in transportation, logistics, industrial services, utilities, construction, or related industries is considered an asset
What Success Looks Like
The successful candidate will be someone who:
Brings positive energy to the team
Communicates clearly and professionally
Takes initiative without needing constant supervision
Adapts well in a dynamic environment
Builds strong working relationships across the branch
Is willing to step in and support wherever needed
What’s Offered
Comprehensive health and dental benefits
Retirement savings program
Stable and team-oriented work environment
Opportunity for long-term career growth into operations or sales focused roles
Ongoing training and support
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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