Customer Service and Operations Coordinator

Our client is a well established services organization seeking a Customer Service & Operations Coordinator to join their team in a highly visible, multi-functional role supporting a small branch operation. This opportunity is ideal for someone who enjoys variety in their day, thrives in a fast paced environment, and takes pride in being the person who keeps the office organized and running smoothly.

This is not a traditional call centre position. The successful candidate will support customer service, dispatch coordination, office administration, and operational activities while working closely with drivers, operations staff, and sales teams.

The ideal person will be self motivated, organized, adaptable, and bring a positive attitude to a close knit team environment.

Key Responsibilities

Respond to customer inquiries by phone and email in a professional and solution-oriented manner

Coordinate service requests and support dispatch related activities

Assist with scheduling, routing coordination, and operational communication

Maintain customer records, process account updates, and support billing inquiries

Support office administration including filing, documentation, and general branch coordination

Work collaboratively with operations, drivers, and sales teams to resolve issues and support daily activities

Assist other branch locations or team members when required

Maintain a professional and positive customer experience during all interactions

Qualifications

2+ years of customer service, dispatch, administration, or operational support experience

Strong communication and phone skills

Highly organized with the ability to multitask and prioritize competing demands

Comfortable learning and navigating multiple systems and software platforms

Self motivated with the ability to work independently

Positive attitude and team-oriented mindset

Experience in transportation, logistics, industrial services, utilities, construction, or related industries is considered an asset

What Success Looks Like
The successful candidate will be someone who:

Brings positive energy to the team

Communicates clearly and professionally

Takes initiative without needing constant supervision

Adapts well in a dynamic environment

Builds strong working relationships across the branch

Is willing to step in and support wherever needed

What’s Offered

Competitive compensation package ($50,000 Annual Salary)

Comprehensive health and dental benefits

Retirement savings program

Three weeks vacation

Stable and team-oriented work environment

Opportunity for long-term career growth into operations or sales focused roles

Ongoing training and support

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