Customer Service Management

Position: Customer Service Management Role at Wesco
Enhance customer service operations as an Associate Manager with Wesco, focusing on high-quality order management in North America. Bring your leadership skills to guide a dedicated team toward success.

In this position, you’ll manage customer service activities, ensuring compliance and performance metrics are met. Lead a team of typically no more than 10 reports, collaborating with inside sales to streamline order processing, fulfill customer needs, and assess satisfaction levels through effective feedback mechanisms.

Key Responsibilities:

• Manage customer service operations effectively

• Develop and monitor customer service metrics

• Train and motivate a skilled team of service professionals

• Collaborate with sales for order quoting and shipment expediting

• Analyze customer complaints and improve service strategies

Requirements:

• High School Degree;
Bachelor's preferred

• 4 years in customer service roles required

• Minimum 2 years supervisory experience

• Strong analytical and problem-solving skills

• Proficiency in purchasing systems and reporting

Deliver exceptional customer service and operational efficiency with effectiveness at Wesco.
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