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Customer Service Representative - Kamloops (Part-Time)
945 Columbia St W, Kamloops
Part-Time Opportunity|10–12 Hours to Start | Days, evenings, holidays, weekend & split-shifts | Hourly Rate: $18.25
With EBus, every journey begins with you. Step into a role that moves people. Picture yourself as the welcoming smile a traveler sees before setting off to visit family, start a new chapter, or discover a new destination. As a customer service representative with EBus in Vancouver, you’ll be the friendly guide who answers questions and ensures every passenger’s journey is as smooth and stress-free as possible.
You won’t just be behind a counter; you’ll be part of the moments that help people connect across BC and Alberta. At EBus, proudly part of the Keolis Canada family, we’re not just about moving people - we’re about creating travel experiences that feel easy and welcoming every step of the way.
About Keolis
Keolis is one of the world's leading transportation companies, operating in 13 countries and helping millions of passengers travel safely and reliably every day. In Canada, our team of nearly 2,000 employees operates transit systems, intercity motorcoaches, airport shuttles, paratransit services, and rail networks that connect communities across the country.
At Keolis, we recognize that great service starts with great people. That's why we focus on creating a supportive workplace where employees are valued, respected, and provided with opportunities to learn and grow. Whether you're helping a passenger reach their destination, supporting operations behind the scenes, or maintaining the services our communities rely on, your work makes a difference every day.
When you join Keolis, you're joining a team dedicated to safety, customer service, teamwork, and operational excellence. Together, we're helping people travel with confidence while building stronger, more connected communities.
What You’ll Do:
Welcome and assist customers in person, over the phone, and online, delivering a positive and professional customer experience at every interaction
Book, modify, and cancel reservations accurately while ensuring customers receive the information they need for a smooth travel experience
Process payments, refunds, exchanges, and other transactions while maintaining accurate records and cash-handling procedures
Support customers with online bookings, account access, and general website navigation, helping troubleshoot issues as they arise
Assist passengers with check-in, luggage storage, boarding, and general travel-related inquiries
Provide accurate information regarding schedules, routes, fares, travel policies, delays, cancellations, and service updates
Proactively contact passengers by phone, email, or other communication methods regarding service disruptions, schedule changes, cancellations, and other important travel information
Conduct accurate passenger head counts and verify passenger manifests prior to departure
Monitor boarding activities to ensure the safe, efficient, and timely loading of passengers and luggage
Make announcements regarding boarding, departures, service updates, safety procedures, onboard amenities, and company policies
Assist with luggage handling, storage, tagging, and accountability to help ensure items are transported safely and correctly
Support drivers and operational staff by acting as a spotter during reversing maneuvers and other safety-sensitive activities when required
Enforce company policies and procedures in a professional, respectful, and customer-focused manner
Communicate and collaborate effectively with Dispatch, Drivers, Maintenance, and other operational teams to support service delivery and resolve customer concerns
Maintain a clean, organized, well-stocked, and professional ticket office environment
Complete administrative, operational, and reporting tasks accurately and within established timelines
Monitor station activity and help maintain a safe, welcoming, and customer-focused environment for passengers and visitors
Respond calmly and professionally to customer concerns, service disruptions, and unexpected situations while…
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