Customer Experience Leader

Position: Customer Experience Leader at Indigo
Elevate customer engagement as a Customer Experience Leader at Indigo, a hub for book lovers and creative minds. Lead programs that shape exceptional customer interactions and drive meaningful results.

This role centers on executing customer experience strategies and coaching abilities to strengthen team performance. With a focus on customer service excellence and omni-channel engagement, you will enhance the Indigo brand through effective leadership practices, ensuring high performance and customer satisfaction.

Key Responsibilities:

• Lead execution of customer experience priorities in-store

• Ensure consistent application of Indigo's R.E.A.D. service model

• Coach and develop team members for improved customer interactions

• Manage communication routines and sales rallies for business focus

• Support omni-channel operations and customer service initiatives

Requirements:

• 1-3 years of leadership in retail environments

• Experience with customer experience and omni-channel programs

• Strong understanding of retail operations and cash handling

• Ability to coach and develop team members effectively

• Bilingualism required for roles in Quebec

Drive customer satisfaction through exceptional service and team development at Indigo.
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