Member Services YMCA

Position: Full-Time Member Services Role YMCA
Become a Full-Time Member Services Representative at YMCA Kamloops, offering outstanding customer support and program promotion. This role includes flexible hours with evenings and weekends.

In this position, you'll serve as a direct link between YMCA services and the community, reporting to the Member Experience Supervisor.

Your role will involve engaging members, providing assistance with fitness inquiries, and facilitating membership retention. You'll contribute to the marketing and organization of programs within a supportive team environment.

Key Responsibilities:

• Assist members with inquiries and membership retention

• Provide facility and equipment orientations

• Engage in proactive sales for memberships and programs

• Support program check-ins and member engagement

• Collaborate with staff for continuous service improvement

Requirements:

• At least one year in customer service or sales

• First Aid and CPR-C certification necessary

• Familiarity with CRM systems and Microsoft Office

• Valid references required

• High school diploma or equivalent

Drive community connections and enhance member experiences at YMCA in Kamloops.
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