On-Site Customer Service Representative

Become a pivotal part of EBus in Kamloops as a part-time Customer Service Representative, dedicated to providing outstanding passenger service. This position prioritizes creating seamless travel experiences for customers.

In this role, you'll engage directly with travelers to address their inquiries and facilitate reservations, ensuring their journeys are smooth. Your responsiveness and customer-first attitude will greatly impact the service quality and operational success.

Key Responsibilities:

• Greet and assist passengers in a professional manner

• Process and modify travel bookings with high accuracy

• Handle cash transactions and maintain records safely

• Provide essential information regarding services and policies

• Monitor boarding processes for safety and efficiency

Requirements:

• Experience in customer service or relevant fields required

• Exceptional multitasking and time-management skills

• Ability to stay calm under pressure and resolve issues

• Comfortable using computer and booking systems

• Availability for flexible scheduling beyond regular shifts

Elevate customer satisfaction and support travels with EBus's team in Kamloops.
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