Customer-Focused Retail Representative

Elevate your customer service skills as a Retail Representative with Purolator in Kamloops, BC. Master relationship-building while resolving customer inquiries, both over the phone and in-person.

As a Retail Representative at Purolator, you will engage with customers, tackle problem shipments, and work collaboratively with local management and teams. This role entails effective use of technology, communication, and accountability central to maintaining outstanding service. Your ability to build relationships will enhance customer interactions and operational success.

Key Responsibilities:

• Serve customers efficiently and courteously in person and via phone

• Resolve customer complaints and inquiries effectively

• Maintain clear communication with internal teams and partners

• Uphold safety standards and corporate policies

• Build positive relationships with customers and stakeholders

Requirements:

• 3-12 months of customer service experience

• Experience in a retail setting is beneficial

• Proficient use of technology and POS systems

• Capable of lifting 70lbs and standing for extended periods

• Excellent verbal and written communication skills

Become a vital part of Purolator’s promise by driving exceptional customer experiences in Kamloops.