Client Representative

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Are you someone who genuinely loves helping people, stays calm under pressure, and takes pride in making every interaction count? Do you enjoy a role where no two days are exactly the same,one that blends relationship-building, insurance transactions, and real client service into one dynamic position? If so, we’d love to hear from you.

As a Client Experience Representative , you will be the first voice clients hear when they call anywhere across HUB Canada West and you’ll play a hands-on role helping clients connect to the insurance solutions they are looking for. This role is built around a single priority: an exceptional client experience, every time, across everything you do.

The strongest candidates for this role combine composure with a drive to get things done. You stay steady under a busy workload without letting quality slip, read each situation quickly, and know what needs attention first. You bring genuine warmth to every conversation, take pride in representing HUB’s commitment to service excellence, and have the confidence and energy to meet targets while keeping every client interaction feeling personal.

• - A genuine passion for delivering an exceptional client experience, every time, no exceptions
• - A self-starter mentality with the drive to meet and exceed performance goals
• - A calm, steady presence under pressure, you don’t let a busy day affect the quality of your service
• - Confident, articulate communicator who builds rapport instantly and makes every caller feel heard
• - Detail-oriented and organized, someone who can multitask under pressure and stay accurate
• - Reliable and accountable, your team and your clients can count on you
• - Proficiency in Microsoft Office Suite and CRM or broker management systems
• - Experience in a call centre, reception, retail, or client-facing role is an asset , if you’ve worked in a high-volume, client-facing or target-driven environment, you’re already one step ahead
• - Insurance or financial services experience is a strong asset , but not required
• - Level 1 Insurance License is an asset , but absolutely not required; we’ll support you in obtaining it

• - Serve as the first live point of contact for inbound calls across HUB Canada West branches, resolve inquiries and ensure every client is connected with a broker who can assist them
• - Manage high call volumes with professionalism, patience, and genuine warmth, staying calm and composed no matter how busy it gets
• - Accurately route calls and inquiries to the right person, department, or branch the first time
• - Prioritize and triage effectively, recognizing urgent client needs and resolving or escalating them quickly
• - Build and maintain strong relationships with clients,…