Program Advisor,Learning Job Kamloops area,BC Canada,Education / Teaching

Position: Program Advisor, Open Learning

The Program Advisor, Open Learning provides advice to students with respect to education planning, academic goals, and course selection. This position may work with students from pre-admission inquiry through to graduation; it proactively encourages students to complete Open Learning credentials in a timely manner.

MAJOR DUTIES & RESPONSIBILITIES

Responsible for advising students in assigned program portfolio. Assists with coverage in other portfolios.

Responds to student inquiries, develops education plans, and advises on course selection.

Researches and makes recommendations on admission requirements, transfer credit assessments, and transfer agreements

Works closely with Associate Deans and Program Coordinators to determine program requirements are met.

Conducts degree audits for student graduations.

Establishes and maintains liaison and referral services with educational institutions, professional and community organizations, and other TRU departments.

Maintains a student-centered approach and establishes rapport with students within portfolio.

Approves and prepares letters of permission for program students to take non-TRU courses.

Evaluates and makes recommendations according to Prior Learning Assessment and Recognition, transfer credit and block transfer articulation guidelines.

Reviews and enters established transfer credit.

Engages in continuous training and professional development related to assigned program portfolio.

May represent Student Services at career fairs, trade shows, and recruiting events.

Provides advice and support to the university’s recruitment, conversion and retention activities and for developing processes for application and registration.

May provide training to other staff relating to course and program advising, admissions processes, advising theory/practice and systems management.

REPORTS TO

Manager, Central Academic Advising

EDUCATION:

Undergraduate Degree from a recognized university in a relevant discipline

EXPERIENCE:

Three years related work experience including:
- Minimum of two years' experience in post-secondary institution or related educational environment assessing students' previous education, skills and background
- One year working in a high call environment
- One year student advising experience

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

Good organization skills including the ability to set priorities, multi-task and work with minimal supervision and remain focused on objectives
Ability to interpret admissions and transfer credit policies and guidelines, to recognize exceptions, and to take appropriate action to resolve problems
Intermediate research and analytical skills
Ability to investigate and listen in order to solve problems and provide solutions
Aptitude for exacting and precise work, a high degree of accuracy, thoroughness, and attention to detail
Ability to communicate effectively verbally and in writing with a widely diverse student population and coworkers and across functional areas of the institution
Strong computer skills including student admissions and transfer credit modules and MS Office
Ability to maintain a student-focused as well as sales-focused approach
Familiarity with British Columbia post-secondary education
Comprehensive knowledge of Open and Distance Learning programs and courses, as well as an understanding of traditional campus-based offerings
Knowledge of customer-tracking applications and tools
Ability to work independently, as well as part of a team.

WORKING CONDITIONS

Sitting at desk and computer for long periods of time
General office conditions
Travel may be required

Program Advisor, Learning