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Program / Project Manager

Manager, Business Operations

Job in Kamloops, BC, Canada
Listing for: BCLC
Full Time position
Listed on 2026-02-16
Job specializations:
  • Entertainment & Gaming
  • Management
    Program / Project Manager
Salary/Wage Range or Industry Benchmark: 82108 CAD Yearly CAD 82108.00 YEAR
Job Description & How to Apply Below

BCLC exists to generate win-wins for the greater good.

For our people, our players, our province, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We generate win-wins by asking our employees, partners, and government stakeholders to continually evaluate the impacts of all activities and decisions on individuals, institutions, communities and the planet. Motivated and guided by our social purpose, everything we do must benefit the greater good.

This role is an on site position based in Kamloops, BC requiring travel to 5 locations in the region

This is a Permanent, Full-Time opportunity
Expected Salary Range: $82,108.00 - $ - $

  • Our typical hiring range will be +/- 10% of the midpoint shown above
  • Factors influencing this decision include qualifications and market conditions for the role

    • The Company

    For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. We continue to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence  In our recently completed fiscal year, BCLC generated a record $1.636 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province.

    The Team

    Our Operations teams are what make it all happen! They ensure our business is operating efficiently so we are able to meet our financial targets across each line of business and that no matter your game, everything is running with a high degree of integrity, efficiency and with our players top of mind. From Player Experience & Strategy, Gaming Platforms & Operations to Facilities and Staging, this group loves to execute and are dedicated to their craft.

    The Role

    The objective of the Manager, Business Operations role is to ensure an exciting and dynamic player-focused entertainment experience through the management of stakeholder/partner relationships, customer satisfaction and leadership and development of staff. The Manager, Business Operations references gaming policies and procedures and game information in order to ensure the efficient and effective operation of BCLC gaming services, to maximize profit and revenue generation and ensure BCLC’s direct delivery of casino entertainment in a socially responsible manner with high integrity.

    The Manager, Business Operations will manage teams at more than one site, which will involve travel.

    What you will accomplish

  • Build collaborative relationships with internal and external stakeholders including to resolve issues that positively impact our player experience
  • Complete complex escalations of customer service issues related to their gaming experience
  • Collaborate with player health teams to ensure our products are aligned with our responsible gambling ambitions
  • Collaborate with service providers on business plans that align with revenue targets, divisional strategies and operational efficiency

    • What will make you successful

  • You will be an exceptional leader, planning & assigning work and developing your team
  • You will be an exceptional communicator, own strategic relationships and be able to bring teams together to solve complex problems
  • You will be a problem solver with the understanding of when to escalate when necessary
  • You will have strong analytical skills to understand market trends, financial impacts
  • You will work with your service provider to ensure BCLC’s marketing initiatives are being supported
  • You will effectively manage your time across multiple locations and issues that arise and the ability to work outside of typical daily hours

    • What’s in it for you

  • Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
  • We pride ourselves on our work-life integration and…
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